Detail-oriented Virtual Assistant and Operations professional with experience in customer support, research, AI data annotation, workflow automation (Zapier), and administrative support. Skilled at improving processes, managing projects, creating documentation, and helping remote teams operate efficiently.
Francisca Emechebe
@franciscaemechebe
Virtual Assistant, Customer Service Professional, Researcher, and AI Data Annotator with experience in automation and operations.
What I'm looking for
I am a Virtual Assistant, Customer Service Professional, and Operations Support Specialist with experience in administrative support, research, documentation, workflow improvement, and AI-related projects.
My background includes customer service and sales, executive and virtual assistance, operations support, content writing, and process management. I have worked with remote teams, managed administrative workflows, conducted research, coordinated projects, and supported business operations across multiple industries.
I also have experience with workflow automation using Zapier, where I built automations that captured lead information from forms, updated CRM systems, sent notifications, automated appointment reminders, and delivered follow-up communications to improve client engagement and reduce manual work.
I am comfortable working with tools such as Google Workspace, Microsoft Office, Canva, HubSpot, Zapier, Airtable, and project management platforms. My strengths include attention to detail, problem-solving, clear communication, documentation, and the ability to learn new systems quickly.
I am particularly interested in opportunities involving AI training, data annotation, automation, research, customer support, operations, and administrative support.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Oct 2024 - Present (1 year 10 months)
Created and formatted presentations, reports, meeting materials, and business documents for clients and stakeholders. Conducted research and organized information into clear, visually structured content while maintaining consistency and accuracy across projects.
Operations Assistant
Startup
Mar 2024 - May 2024 (2 months)
Prepared business reports, project updates, and operational summaries for stakeholders. Coordinated documentation and reporting activities across multiple projects while improving communication and workflow visibility.
Customer Service & Sales Representative
Twelve23Projects
Mar 2022 - Jan 2024 (1 year 10 months)
Produced reports, summaries, and communication materials to support business operations and client engagement. Supported customer service and sales activities through strong written communication, organization, and attention to detail.
Education
Degrees, certifications, and relevant coursework
Chukwuemeka Odumegwu Ojukwu University
Bachelor of Science, Environmental Management
Activities and societies: Certifications: Customer Service Skills (Alison), Virtual Assistant Course (ALX), Customer Service Fundamentals (Oleren), AI Career Essentials Course (ALX).
Earned a BSc in Environmental Management from Chukwuemeka Odumegwu Ojukwu University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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