Open to opportunities

Bethany Brautigam

@bethanybrautigam

Message

I’m an Account Manager dedicated to building loyal client relationships.

United States

Message

What I'm looking for

I’m looking for an Account Management role where I can lead teams, modernize processes, and deliver consistently great client experiences—driving retention through clear coverage guidance and fast, collaborative problem-solving.

I’m an enthusiastic, charismatic Account Manager who delivers top-tier client experiences that drive loyalty and retention. At Sulack Insurance and Financial Services (State Farm), I launched a brand new agency, smoothed the transition for the existing book of business, achieved higher-than-average retention, onboarded new customers, and earned dozens of 5-star Google reviews. I also coordinated the 2024 transition to auto modernization, handling complex policy format changes, household drivers, billing issues, and customer confusion while guiding the team to success across old and new systems.

I bring strong leadership habits from other performance and service roles: I’m known as “the most dependable soprano in Chicago” for professionalism and stepping in quickly when needed, and I advanced to lead server while training new hires. I use tools like Salesforce ECRM, Outlook, Microsoft Teams, Cisco Jabber, and AI tools to communicate clearly, resolve issues fast, review coverages, and hold annual customer meetings that offer confidence through the right discounts and coverage gaps addressed.

Experience

Work history, roles, and key accomplishments

Restaurant Server (Front of House)

Various

Delivered guest-focused service in a range of restaurant concepts, from casual to upscale, building memorable dining experiences. Advanced to lead server and trained new hires while growing expertise in wine and beverage service and sustainable seafood.

Guest Experience Management Front of house customer service Lead server support Training new hires Wine and beverage knowledge Sustainable seafood knowledge Upscale service standards Restaurant Services

Account Manager

Sulack Insurance and Financial Services (State Farm)

Launched a new State Farm agency, supporting the transition for the existing book of business and driving higher-than-average retention. Onboarded customers, resolved complex policy and billing issues during auto modernization, improved coverage accuracy, and earned dozens of 5-star Google reviews.

Insurance Account Management Billing Issue Resolution Customer Onboarding Agency transition leadership Customer Retention Policy coverage review Cross selling and upselling Salesforce ECRM Customer onboarding Microsoft Outlook Google Reviews

Professional Opera Singer

Various

Collaborated with international artists to create cohesive musical works and self-produced operas, musicals, recitals, and charity fundraising events. Prepared and presented roles by hire, earning a reputation as a dependable soprano known for professionalism and readiness to step in when needed.

Role Preparation Stage Readiness International Collaboration Opera and musical production Recital production Fundraising event performance Stage readiness Public presentation

Education

Degrees, certifications, and relevant coursework

North Park University

Master of Music, Vocal Performance

2012 - 2014

Grade: 4.0 GPA

Activities and societies: Winner of the Opera Performance Award, Opera Scholarship, and Choral Scholarship.

Earned a Master of Music in Vocal Performance at North Park University (2012–2014). Graduated with a 4.0 GPA and received multiple performance-related honors.