Ashley User
@ashleyuser21
I manage client operations, retain customers, and improve workflows across thousands of insurance accounts.
United StatesWhat I'm looking for
At State Farm Insurance Agency, I manage relationships for approximately 3,000 clients across more than 5,000 active accounts, delivering personalized service and long-term account support.
I maintain approximately 90% client retention by resolving issues proactively, answering billing and account questions, and handling around 60 customer interactions each day. I also support growth through lead follow-up, cross-selling, relationship management, and account expansion.
I lead daily office operations, scheduling, and administrative workflows while training employees and creating onboarding materials, SOPs, templates, and process improvements. My work has contributed to Second and Third Place Territory Awards for policies written and business growth.
Earlier in retail sales, I built customer rapport, recommended products based on individual needs, resolved concerns, processed transactions, and supported inventory and merchandising.
Experience
Work history, roles, and key accomplishments
Client Operations & Account Manager
May 2013 - Present (13 years 4 months)
Manages relationships for approximately 3,000 clients across more than 5,000 active accounts, maintaining 90% retention. Leads daily office operations, trains employees, and drives business growth through cross-selling and process improvements.
Education
Degrees, certifications, and relevant coursework
Hudson Falls High School
High School Diploma, General Studies
Earned a high school diploma from Hudson Falls High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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