Bethany Baden

Reaches and exceeds team statistical targets and receives multiple WOW awards. Manages dispute investigation, negotiation, and case resolution while maintaining records across Salesforce/CRM systems and meeting SLA requirements.

Provided personal care, emotional support, and assistance with daily living activities to help service users maintain independence, dignity, and wellbeing at home.

Led and supported care teams by providing guidance and resolving complex issues to ensure delivery of high-quality care. Coordinated staff rotas, maintained confidential records, completed risk assessments, and administered medication safely while liaising with healthcare professionals.

Supported children and young people with behavioural and emotional difficulties through one-to-one care. Implemented behaviour support strategies and promoted safety, wellbeing, and development in a nurturing environment.

Worked as a Support Worker at Active Pathways Ltd.

Provided tailored support for children and young people with SEND, implementing individual care plans and helping ensure safety, wellbeing, and inclusion in daily activities.

Provided short-term, person-centred reablement support to individuals recovering from illness or injury, including after hospital discharge. Helped them regain independence, rebuild daily living skills, and work toward personal goals using tailored reablement plans.

Maintained and updated digital records with a high level of accuracy while responding professionally to customer enquiries and complaints. Used Microsoft Excel and workplace systems to manage data, produce accurate records, and support administrative operations.