Open to opportunities

Michelle Sibiya

@michellesibiya

Message

Results-driven admin professional with expertise in digital record-keeping and client support.

United Kingdom

Message

What I'm looking for

Seeking a dynamic role in administration or customer service where I can apply my technical and organizational skills to contribute to a forward-thinking organization and support team growth.

Results-driven professional with over 2 years of experience in administrative support, customer service, and digital record-keeping. Proven ability to manage complex documentation systems, coordinate schedules, and provide exceptional client support. Skilled in Microsoft Office Suite, digital tools, and remote work environments.

Strong background in maintaining accurate digital records, ensuring compliance with data protection regulations. Experienced in providing technical support and troubleshooting IT issues, with familiarity in using ticketing systems like Jira and remote monitoring tools. Committed to delivering high-quality results while maintaining professionalism and confidentiality.

Currently pursuing IT certifications such as CompTIA A+ and ITIL Foundation, with a strong foundation in IT principles and problem-solving. Proficient in various software including Xero, Salesforce, and financial systems. Adaptable and quick learner with excellent organizational and time management skills, eager to contribute to dynamic teams and grow within forward-thinking organizations.

Experience

Work history, roles, and key accomplishments

Current

Administrative Youth Support Coordinator

Current

Oak Care Home

Mar 2024 - Present (1 year 2 months)

Managed a comprehensive digital record-keeping system, coordinated workshops and events, and provided IT support. Ensured compliance with data protection regulations while maintaining confidential records.

Microsoft Office Suite Xero Data Protection Record keeping

Administrative Support Coordinator

Gabriel's Angels

Nov 2023 - Mar 2024 (4 months)

Managed client records and documentation systems, provided technical support, and coordinated daily schedules. Ensured confidentiality and compliance with data security protocols.

Technical Support Scheduling Data Security Compliance

Sales Representative

Bloom Acquisition

Aug 2023 - Nov 2023 (3 months)

Managed client accounts, developed relationships, and provided personalized solutions. Conducted outreach and maintained records in CRM systems while collaborating with teams to streamline processes.

CRM Systems

Client Support Specialist

Extra Care Limited

Jul 2023 - Aug 2023 (1 month)

Maintained digital records, coordinated communication between clients and staff, and assisted in IT system setups for new employees. Demonstrated excellent customer service skills.

Customer Service Communication

Remote Executive Assistant

Siyabonga Recruits

Jan 2023 - Jul 2023 (6 months)

Provided administrative and operational support, assisted clients with service coordination, and maintained accurate records while handling sensitive information with discretion.

Administrative Support Discrétion

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA A+, Information Technology

Currently pursuing CompTIA A+ certification to enhance IT skills and knowledge in hardware and software technologies.

Colchester Institute

NVQ Level 3, Nursing and Midwifery

Completed NVQ Level 3 in Access to HE: Nursing and Midwifery, focusing on foundational knowledge and skills necessary for further education in nursing and midwifery.