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@molunat
Diligent professional with extensive experience in technical support.
I am a dedicated professional with extensive experience in technical support and administration across both public and private sectors. My relentless work ethic and adaptability have enabled me to meet organizational objectives efficiently. I pride myself on my proactive approach to daily tasks, which has supported my personal progression and the success of the establishments I have worked with.
Throughout my career, I have developed strong skills in customer service, critical thinking, and problem-solving. My experience as a Community Support Assessor at Leicestershire County Council has honed my ability to provide assessment and care planning for adults, ensuring that their personalized needs are met. I have also been recognized for my ability to troubleshoot and resolve technical issues, which has been crucial in maintaining effective digital systems and supporting my colleagues.
I am committed to continuous self-development and improvement, often dedicating my time outside of work to enhance my skills. I believe that my disciplined, self-motivated nature, combined with my proficiency in various software and systems, positions me as a valuable asset to any organization.
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Work history, roles, and key accomplishments
Leicestershire County Council
Jan 2018 - Present (7 years 10 months)
Provided assessment, care planning, and review functions for adults with personal budgets and council-commissioned services. Supported onboarding processes and oversaw suitable candidates for various locality teams through regular reviews and assessments.
Leicestershire County Council
Apr 2015 - Dec 2017 (2 years 8 months)
Provided help desk assistance and technical support for end-users, addressing software, network, and hardware issues. Mentored and trained new staff on social care and public sector systems like Liquid Logic.
RR Donnelley
Aug 2014 - Jan 2015 (5 months)
Assisted with administrative duties for clients such as Barclays and Aviva, handling sensitive documents and pre-registration paperwork. Resolved customer PPI claims and complaints using online software.
Degrees, certifications, and relevant coursework
A-levels, Graphic Design & Applied Business Studies
Studied Graphic Design and Applied Business Studies, developing skills in visual communication and business principles. Gained foundational knowledge in design software and business operations.
GCSEs, General Studies
Grade: A-C including English & Mathematics
Achieved A-C grades in various subjects, including English and Mathematics. Developed a strong academic foundation across core subjects.
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