Abdul-samad Nasir
@abdul-samadnasir
Computer science graduate transitioning into cloud and IT infrastructure, ready for entry-level IT support and security operations.
What I'm looking for
I’m a Computer Science graduate with a First Class BSc and MSc in Advanced Software Engineering, and I’m now transitioning into cloud and IT infrastructure. I’ve built a strong technical base across programming, databases, and security-focused coursework, and I’m actively upskilling with industry-aligned cloud learning.
I’m currently studying Microsoft AZ-900 Azure Fundamentals (expected June 2026), with Security+ planned next. I’ve also delivered practical projects—like a UML class diagram editor built as a VS Code extension (TypeScript) using a server–client architecture, and a student budgeting app using React Native and a Firebase-backed datastore—so I can contribute with both engineering thinking and real, working outputs.
Alongside technical work, I bring customer-facing problem-solving experience from a high-volume service desk role, where I handle queries, resolve issues when possible, and escalate complex cases appropriately. I’m seeking an entry-level path into IT support, cloud support, or junior security operations, with a focus on reliability, continuous improvement, and measurable impact.
Experience
Work history, roles, and key accomplishments
Customer Service Desk Assistant
Asda
Jun 2024 - Present (2 years)
Handled customer queries, returns, and complaints in a high-volume service desk, resolving issues when possible and escalating complex cases to duty managers or specialist departments. Maintained accurate refund, exchange, and complaint records while rotating across shift schedules.
Education
Degrees, certifications, and relevant coursework
King's College London
Master of Science (MSc), Advanced Software Engineering
2022 - 2024
Completed an MSc in Advanced Software Engineering with coursework including security engineering, distributed ledgers and cryptocurrencies, and big data technologies.
University of Hertfordshire
Bachelor of Science (BSc), Computer Science
2019 - 2022
Grade: First Class Honours
Completed a BSc in Computer Science (First Class Honours), covering databases, algorithms and data structures, and artificial intelligence.
Brompton Academy
A-Levels, Science (Mathematics, Physics, Chemistry)
2016 - 2018
Completed A-Levels with studies in Mathematics, Physics, and Chemistry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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