Bernice Agbatornu

Audited and corrected high volumes of student records to maintain data accuracy and consistency under tight deadlines. Served as a point of contact for internal data inquiries and coordinated with cross-functional teams to resolve complex data errors.

Taught English as a second language to missionaries and delivered both one-on-one and group sessions to improve language proficiency and communication skills. Collaborated on lesson plans aligned with missionary objectives and provided regular feedback and counsel.

Resolved complex customer cases for an international client base, guiding users on digital family history research and database management. Handled high-volume support via calls and email using Genesys Cloud and Zendesk while maintaining sustained CSAT performance.

Performed full-time missionary service through community service projects and activities that supported cultural understanding and teamwork. Taught and counseled individuals, building communication and leadership skills.

Advised and supported international students via email and calls, helping ensure progress toward academic goals. Managed high-volume case queues and facilitated enrollment and academic planning using REACH and Anthology Student.

Pursuing a Bachelor of Science in General Nursing beginning April 2025. Current coursework and training focus on developing core nursing knowledge and skills.

Activities and societies: Relevant coursework: Life Skills, Professional Skills, University Skills.

Completed BYU-Pathway Worldwide studies from September 2022 to July 2023, including coursework in Life Skills, Professional Skills, and University Skills.