Jake Tay

Leads a team of 10+ producing 1,000+ operational reports monthly, provides technical support, and manages data quality. Implemented fixes that cleared 70+ legacy tasks and cut turnaround time by 25%.

Coordinated programs, schedules, reports, and communications with leadership and volunteers. Managed laptop and equipment assignments for training classes.

Converted visual information into structured text following annotation guidelines, improving training dataset quality. Flagged unclear and edge-case items to maintain dataset integrity.

Processed and validated 1,000+ permit records weekly with 98% accuracy. Reviewed high-volume records, catching discrepancies and flagging recurring data issues.

Managed administrative files, reports, and financial records, ensuring accuracy and timeliness. Digitized physical records and coordinated transfers, travel, and schedules across multiple states.

Pursuing a BSc in Information Technology with a focus on Systems Administration, expected to complete in 2029.

Earned the Play It Safe: Manage Security Risks certificate, covering security risk management.

Earned the Technical Support Fundamentals certificate, covering IT support basics.

Earned the Connect and Protect: Networks and Network Security certificate, covering network fundamentals and security.

Earned the Foundations of User Experience (UX) Design certificate, covering UX design principles.

Earned the Share Data Through the Art of Visualization certificate, covering data visualization techniques.

Earned the Data Analysis with R Programming certificate, covering data analysis using R.

Earned the Google Data Analytics Professional Certificate, covering data analysis and visualization.

Completed a BSc in Software Engineering, covering database systems, systems analysis, and software testing.

Earned the Foundations of Cybersecurity certificate, covering cybersecurity fundamentals.

Earned the Google Data Analytics Capstone: Complete a Case Study certificate, demonstrating data analysis skills.