Bernadette Henry
@bernadettehenry
I streamline remote healthcare and customer operations through accurate scheduling, documentation, CRM management, and communication.
ZimbabweWhat I'm looking for
I've supported high-volume healthcare operations at CVS/CarelonRx and Molina Healthcare, managing customer records, benefits and billing inquiries, provider coordination, and confidential documentation in remote environments.
At Outcomes Health, I supported recruiting, candidate communication, appointment scheduling, and staffing coordination. At PennyMac Loan Services, I managed mortgage-servicing accounts and documentation while helping customers understand available options.
Across 35+ years in administrative support, customer operations, collections, and healthcare coordination, I bring organized calendar management, CRM discipline, data accuracy, and AI productivity tools including ChatGPT, Claude, Gemini, and Midjourney.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
CVS/CarelonRx
Sep 2023 - Oct 2025 (2 years 1 month)
Provided remote administrative and customer support in a high-volume healthcare environment, managing documentation, records, and communications with accuracy and confidentiality.
Customer Service Representative
Molina Healthcare
Oct 2022 - Jun 2023 (8 months)
Supported healthcare operations by assisting members with account information, benefits, billing questions, and documentation needs while maintaining accurate electronic records.
Loan Counselor I
PennyMac Loan Services
May 2020 - Jul 2021 (1 year 2 months)
Managed customer accounts, documentation, and communication regarding mortgage servicing programs while reviewing confidential financial information and maintaining compliance standards.
Recruiting Assistant / On-Site Scheduler
Outcomes Health
Supported recruiting activities, candidate communication, scheduling, and administrative coordination in a fast-paced healthcare environment.
Collections Representative
Credit Acceptance
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Collection Representative
FFAM360
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Collections Representative
Western Funding
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Collection Representative
Merrick Bank
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Collection Representative
LKG & Son Law Office
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Collections Representative
MaxTouch
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Collections Representative
Cash Factory USA
Managed collections activities, including customer communication, documentation, and payment processing while adhering to compliance procedures.
Education
Degrees, certifications, and relevant coursework
Canterbury Career School
Computer Programming
Completed coursework in computer programming.
Area Technical Trade Center
Office Procedures
Completed coursework in office procedures.
Eldorado High School
High School Diploma, Word Processing
Completed coursework in word processing.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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