Open to opportunities

Ben Simon

@bensimon

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Dynamic business development manager with a passion for client experience.

United States

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What I'm looking for

I am seeking a role that values client relationships and offers growth opportunities.

With a strong background in business development and client experience management, I have honed my skills in leading teams and driving success in various roles. At BridgeStreet Global Hospitality, I managed both inside and outside sales teams, promoting innovative solutions and enhancing client satisfaction. My efforts in creating training materials and synthesizing data into actionable reports have been recognized, earning me the Rising Star Award in 2017.

My journey began with a degree in Government and Politics from the University of Maryland, where I developed a keen understanding of public leadership. I have a proven track record of managing diverse teams and fostering positive relationships with clients. My experience spans from coordinating guest experiences at the Washington Nationals to creating engaging content for my own social media channel, Rap the Map. I am committed to continuous learning and adapting to new challenges, always striving to exceed expectations.

Experience

Work history, roles, and key accomplishments

Current

Social Media Creator

Current

Rap the Map LLC

Nov 2020 - Nov 2024 (4 years)

Created a social media channel that combines hip-hop and travel, developing an artist profile and engaging content.

Social Media Management Content Creation Branding Marketing Communication

Broadcast Announcer

Ben Simon Broadcast

Sep 2016 - May 2019 (2 years 8 months)

Announced local sporting events over radio and television, providing commentary for various sports and college athletics.

Broadcasting Public Speaking Sports Commentary Communication

Manager, Business Development

BridgeStreet Global Hospitality

Nov 2018 - Apr 2019 (5 months)

Managed inside and outside sales teams to promote a new corporate housing aggregator system. Developed training manuals, sales scripts, and marketing materials while tracking sales trends through CRM reports.

Sales Management Training Development Promotional Materials Team Leadership

Manager, Student Experience

BridgeStreet Global Hospitality

Oct 2016 - Dec 2018 (2 years 2 months)

Promoted to manage the student housing division, overseeing coordinators and training client personnel. Customized housing software and created a feedback system for over a thousand students.

Team Management Training Data Analysis

Coordinator, Guest Experience

BridgeStreet Global Hospitality

Nov 2015 - Oct 2016 (11 months)

Managed arrival and departure procedures for corporate guests, ensuring high satisfaction rates. Logged tasks in CRM and handled the company’s most valuable client during a crisis.

Crisis Management Customer Satisfaction Communication

Intern, Guest Experience

Washington Nationals Baseball Club

Feb 2015 - Oct 2015 (8 months)

Coordinated Lost and Found and Employee Recognition programs as a front-office intern, assisting fans and enhancing their game day experience.

Customer Service Event Coordination Communication Problem Solving Teamwork

Guest Experience Representative

Washington Nationals Baseball Club

Feb 2014 - Oct 2014 (8 months)

Assisted fans in various roles during game days, contributing to a positive experience through ushering and guiding tours.

Customer Service Ushering Communication Teamwork

Education

Degrees, certifications, and relevant coursework

University of Maryland, College Park

Bachelor of Arts, Government and Politics

2010 - 2014

Grade: 3.58

Activities and societies: College Park Scholars Program (Public Leadership)

Studied Government and Politics with a minor in Spanish. Participated in the College Park Scholars Program focusing on Public Leadership. Achieved a GPA of 3.58.