Open to opportunities

Ben Otieno

@benotieno

Message

Detail-oriented executive support and data management professional.

Kenya

Message

What I'm looking for

I am looking for a role that values proactive support and offers opportunities for growth in data management and cybersecurity.

I am a detail-oriented and proactive Executive Support and Data Management professional with over three years of experience in customer service, high-volume data operations, billing, and administrative coordination. My expertise lies in utilizing ERP and CRM systems to enhance business operations and drive client satisfaction. I pride myself on being a strong communicator with a solid foundation in cybersecurity, which enables me to effectively support sales, logistics, and cross-functional teams.

In my most recent role as a Data Entry, Billing & Customer Service Officer at Hass Petroleum, I managed documentation and ERP data input across multiple departments, achieving a 20% reduction in invoice discrepancies through accurate data reconciliation and audit compliance. I also took the initiative to train new hires on data protection policies and ERP usage, ensuring a high standard of operational integrity. Currently, I am working as a Freelance Independent Trade Finance Professional, where I issue and review trade-related documents while supporting virtual client onboarding.

Experience

Work history, roles, and key accomplishments

Current

Independent Trade Finance Professional

Current

Euro Exim Bank

Dec 2024 - Present (7 months)

Issued and reviewed trade-related documents in line with global confidentiality and financial regulations. Supported virtual client onboarding and maintained accurate records of cross-border transactions.

Trade Finance Document Review Confidentiality Onboarding Record keeping Data Management Compliance Financial Services

ICT Assistant

Ministry of Interior – Civil Registration Services

Jan 2022 - Present (3 years 6 months)

Provided first-line technical support for ICT systems within government offices. Promoted cybersecurity best practices for civil registration data handling.

Technical Support ICT Cybersecurity Data Processing System Administration IT Support Data Security

Data Entry, Billing & Customer Service Officer

Hass Petroleum

Jun 2021 - Present (4 years 1 month)

Managed documentation, billing, and ERP data input across multiple departments using Oracle ERP. Coordinated delivery and service schedules by managing shared calendars and communications.

ERP Data Entry Billing Customer Service Audit & Compliance Document Management Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Alison

Diploma, Cyber Security

Completed a diploma program focused on cybersecurity principles and practices. Gained knowledge in protecting systems and data from cyber threats.

Jaramogi Oginga Odinga University of Science and Technology

Bachelor of Science, Computer Security and Forensics

Studied computer security and forensics, gaining expertise in digital investigations and cybersecurity measures. Developed skills in protecting and analyzing digital information.