loise murugi
@loisemurugi
Reliable data operations professional skilled in data entry, Salesforce, reporting, and process improvement.
KenyaWhat I'm looking for
I am a detail-focused data operations professional with experience managing large participant databases, entering and validating records, and producing accurate reports to support research and operational decision-making.
I have worked across research, executive support, and operations roles where I maintained Salesforce CRMs, resolved customer queries, trained staff, and suggested process improvements that reduced response times and repeat complaints.
I am comfortable working independently or as part of remote teams, value confidentiality and clear communication, and hold a BSc in Information Technology plus a Microsoft Fundamentals certification.
Experience
Work history, roles, and key accomplishments
Research & Data Operations Assistant
Common Goal Research
Jan 2024 - Jan 2025 (1 year)
Entered and updated large volumes of participant records with high accuracy, maintained Salesforce databases to keep schedules and progress current, and prepared reports that supported supervisors' planning and decision-making.
Executive Support Specialist
IDS Next Business Solutions
Jan 2021 - Jan 2023 (2 years)
Managed customer and business queries, logged and tracked cases in Salesforce to ensure accurate records, collaborated with supply and finance teams, and proposed process improvements that reduced response times.
Operations Supervisor
Paytech Limited
Jan 2014 - Jan 2020 (6 years)
Supervised daily operations including customer request resolution via phone and CRM, trained and mentored new staff to maintain service standards, and compiled activity reports for management reviews.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
Grade: Second Class Honors – Upper Division
Bachelor of Science in Information Technology (Second Class Honors – Upper Division) completed in June 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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