Ben Olin Quimpo

Provide administrative support to the IT department, manage documentation, schedule meetings, maintain IT inventory, troubleshoot technical issues, monitor systems, deploy hardware/software, support IT projects, train staff, and ensure policy compliance.

Sourced jobs for senior-level and C-level employees, researched client backgrounds for appropriate job titles, and analyzed the current tech job landscape in relation to clients.

Monitored orders from suppliers via Google Sheets, alerted representatives of back-ordered or out-of-stock parts, and checked label costs for RMA items via different couriers.

Assembled, diagnosed, repaired, and upgraded customer computers. Handled repair, warranty, and RMA procedures for factory-defective products, coordinated deliveries, and oversaw inventory crosschecking and workflow.

Conducted 1-2 month nesting periods for new technicians, oversaw test devices, and regularly updated and tested the latest jailbreaking and rooting methods for iOS and Android.

Resolved customer issues over the phone regarding prepaid mobile and residential billing, pitched sales for postpaid mobile, broadband, tablet, fixed internet, and entertainment services, and handled prepaid unlocking, payment extensions, activations, recharges, disputes, and stolen devices.

Monitored and allocated bandwidth, performed hardware and network administration through router interface and cabling, and handled computer unit deployment and relocation.

Performed data recovery of customer hard disk drives, built computers customized to customer needs, and cleaned and maintained display units.

Assisted in the main distribution frame, performed installation and cable terminations, and handled node assignments, cabinets, and line noise checks after installer complaints.

Bachelor of Science in Information Technology with a major in Networking, graduated on April 5, 2018.