Rancesh Kyle Basilan
@ranceshkylebasilan
IT Support professional specializing in troubleshooting, preventive maintenance, and reliable POS/network operations.
PhilippinesWhat I'm looking for
I’m a detail-oriented IT professional with experience in technical support, system maintenance, and instructional assistance. I focus on solving user-reported issues quickly while keeping systems stable and ready for day-to-day work.
In my IT Support roles, I delivered support for desktops, laptops, and network systems for faculty, staff, and students. I monitored system performance, conducted preventive maintenance, and maintained computer laboratories and multimedia systems to reduce downtime.
I also supported multi-branch operations through remote technical support, maintaining POS systems (CounterPoint SQL) to ensure operational continuity. I diagnosed and resolved hardware, software, network, and printer issues, documented cases, and tracked resolution progress for reporting.
Beyond core support, I coordinated system upgrades, assisted users with LMS platform concerns, and helped with CCTV system setup, monitoring, and troubleshooting. I bring strong communication, analytical thinking, and a continuous-improvement mindset to every help desk interaction.
Experience
Work history, roles, and key accomplishments
IT Support Staff
Mary Help of Christians School
Jan 2025 - Jan 2026 (1 year)
Provided IT support for desktops, laptops, and network systems for faculty, staff, and students, including preventive maintenance and performance monitoring. Resolved user-reported issues, maintained computer laboratories and multimedia systems, and supported LMS platforms and system upgrades.
IT Technical Support
South Milandia Inc.
Jan 2024 - Jan 2025 (1 year)
Delivered remote technical support to multiple branches across Visayas and Mindanao, maintaining POS systems (CounterPoint SQL) to ensure operational continuity. Diagnosed hardware, software, network, and printer issues, documented tickets, performed preventive maintenance, and supported CCTV setup and troubleshooting.
OJT Content Writer & Designer
Cebu Metrologyx Group of Companies
Jan 2023 - Jan 2023 (0 months)
Created digital and print marketing materials, designing layouts, graphics, and visual assets for internal and external use. Produced content and design deliverables to support company communication needs.
OJT IT Staff Intern
St. Francis of Assisi School
Jan 2023 - Jan 2023 (0 months)
Assisted with basic IT support and computer maintenance, supporting school personnel with daily IT tasks. Helped with routine troubleshooting and maintenance activities to keep devices available for staff and students.
Education
Degrees, certifications, and relevant coursework
Asian College of Technology – IEF
Bachelor of Science in Information Technology, Information Technology
2020 - 2024
Bachelor of Science in Information Technology at Asian College of Technology – IEF from 2020 to 2024.
Immaculate Heart of Mary Academy
Senior High School (TVL-ICT Track), TVL-ICT
2018 - 2020
Senior High School TVL-ICT Track at Immaculate Heart of Mary Academy from 2018 to 2020.
Immaculate Heart of Mary Academy
Junior High School, Junior High School
2014 - 2018
Junior High School at Immaculate Heart of Mary Academy from 2014 to 2018.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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