Dan Revuel Bondoc
@danrevuelbondoc
Customer service leader specializing in billing, retention, and coaching.
What I'm looking for
I am a customer service leader with over a decade of experience in billing, account management, retention, and team coaching, having worked across major contact center roles from frontline support to team leadership. I consistently improved CSAT, reduced repeat calls, and implemented process improvements that made work easier for customers and agents.
My background includes hands-on billing and insurance support, quality auditing, and managing teams of 12–19 agents while collaborating with QA and Workforce to remove bottlenecks; I also have recent experience in outbound appointment setting using GoHighLevel and CRM tools. I bring empathy, strong problem-solving, and near-native English proficiency to roles that require clear communication and measurable performance improvement.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Alevo Financial
Jun 2025 - Oct 2025 (4 months)
Conducted outbound calls, emails, and texts to qualify leads and set appointments for sales representatives, managing calendars and outcomes using GoHighLevel CRM.
Team Leader
Foundever Inc
Oct 2017 - Jun 2025 (7 years 8 months)
Led a team of 12–19 agents, coaching daily on billing and payment issues, analyzing performance data to build coaching plans and reduce repeat calls while improving metrics.
Quality Coach Apprentice
Foundever Inc
Feb 2017 - Oct 2017 (8 months)
Conducted quality audits and delivered feedback to improve call handling and issue resolution, collaborating with team leaders to maintain compliance and satisfaction.
Senior Customer Service Associate
Foundever Inc
Nov 2014 - Feb 2017 (2 years 3 months)
Handled billing and account management support for insurance, resolved billing issues quickly, and achieved consistently high CSAT and supervisor commendations.
Senior Customer Service Associate
Convergys Philippines
Jan 2013 - Dec 2014 (1 year 11 months)
Delivered retention strategies for sales, gym membership retention, and mobility, improving continued service engagement and customer retention.
Customer Service Associate
Convergys Philippines
Jan 2012 - Dec 2013 (1 year 11 months)
Provided general customer support addressing inquiries and resolving basic account-related concerns for retail customers, maintaining high service quality.
Education
Degrees, certifications, and relevant coursework
Mapua Institute of Technology
Bachelor of Science in Civil Engineering, Civil Engineering
2010 - 2011
Completed coursework toward Civil Engineering during 2010–2011 at Mapua Institute of Technology.
Chnug Hua Academy
High School Diploma, Secondary Education
2006 - 2010
Completed secondary education at Chnug Hua Academy from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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