Open to opportunities

Dan Revuel Bondoc

@danrevuelbondoc

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Customer service leader specializing in billing, retention, and coaching.

Philippines

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What I'm looking for

I seek a role where I can lead and coach customer support teams, solve billing/account challenges, drive CSAT improvement, and implement process improvements in a collaborative, performance-focused environment.

I am a customer service leader with over a decade of experience in billing, account management, retention, and team coaching, having worked across major contact center roles from frontline support to team leadership. I consistently improved CSAT, reduced repeat calls, and implemented process improvements that made work easier for customers and agents.

My background includes hands-on billing and insurance support, quality auditing, and managing teams of 12–19 agents while collaborating with QA and Workforce to remove bottlenecks; I also have recent experience in outbound appointment setting using GoHighLevel and CRM tools. I bring empathy, strong problem-solving, and near-native English proficiency to roles that require clear communication and measurable performance improvement.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Alevo Financial

Jun 2025 - Oct 2025 (4 months)

Conducted outbound calls, emails, and texts to qualify leads and set appointments for sales representatives, managing calendars and outcomes using GoHighLevel CRM.

Lead Qualification Outbound Calling Scheduling GoHighLevel CRM Text Outreach

Team Leader

Foundever Inc

Oct 2017 - Jun 2025 (7 years 8 months)

Led a team of 12–19 agents, coaching daily on billing and payment issues, analyzing performance data to build coaching plans and reduce repeat calls while improving metrics.

Team Leadership Coaching Performance Management Workforce Collaboration Process Improvement Data Analysis Billing

Quality Coach Apprentice

Foundever Inc

Feb 2017 - Oct 2017 (8 months)

Conducted quality audits and delivered feedback to improve call handling and issue resolution, collaborating with team leaders to maintain compliance and satisfaction.

Quality Assurance Coaching Feedback Compliance Performance Analysis Training

Senior Customer Service Associate

Foundever Inc

Nov 2014 - Feb 2017 (2 years 3 months)

Handled billing and account management support for insurance, resolved billing issues quickly, and achieved consistently high CSAT and supervisor commendations.

Billing Support Account Management Insurance Support Customer Retention CRM CSAT

Senior Customer Service Associate

Convergys Philippines

Jan 2013 - Dec 2014 (1 year 11 months)

Delivered retention strategies for sales, gym membership retention, and mobility, improving continued service engagement and customer retention.

Customer Retention Sales Support Account Management Coaching CRM Billing

Customer Service Associate

Convergys Philippines

Jan 2012 - Dec 2013 (1 year 11 months)

Provided general customer support addressing inquiries and resolving basic account-related concerns for retail customers, maintaining high service quality.

Customer Support Account Management CRM Communication Problem Solving Billing