Ben Malavan
@benmalavan
I’m a renewals-focused Account Director specializing in retaining and expanding enterprise SaaS revenue.
United KingdomWhat I'm looking for
I’m a renewals and retention specialist with 15+ years managing high-value, multi-year enterprise SaaS relationships across EMEA and APAC. Most recently, I worked as an Account Director for a global finance transformation platform, owning renewal and retention outcomes for an enterprise portfolio in fully remote, distributed settings.
I protect and grow recurring revenue through proactive renewal strategy, churn risk mitigation, and structured stakeholder engagement across the full customer lifecycle. I read account health signals early, build renewal cases that withstand budget scrutiny, and partner cross-functionally with Customer Success, Services, and Product to resolve adoption gaps before they become renewal risk—using frameworks like MEDDPICC and structured, value-based account planning. I’m now looking for a fully remote, renewals-focused role where I can put that track record to immediate use.
Experience
Work history, roles, and key accomplishments
Owned renewal and retention outcomes for a portfolio of enterprise supply chain customers on a global finance transformation platform, working fully remotely across a distributed team. Role ended following redundancy in June 2026.
Owned renewal strategy and retention for a $9M enterprise portfolio across EMEA, securing renewals ahead of contract expiry through early risk identification and structured renewal planning. Protected and grew recurring revenue with $740K in expansion value and partnered cross-functionally with Customer Success, Services, and Product to resolve adoption gaps before they became renewal risk.
Developed enterprise contract opportunities with HR and talent leadership teams evaluating learning and development technology providers. Built a cross-sell pipeline within a global telecommunications organization by identifying broader workforce transformation needs; role ended for medical reasons in July 2021.
Owned retention and renewal outcomes for ONESOURCE Global Statutory Reporting and Alteryx across multinational organizations, safeguarding recurring revenue through structured renewal planning. Grew a strategic global account from $500K to $1.2M ARR and closed a $896K enterprise renewal and expansion agreement within a seven-month cycle through stakeholder alignment and commercial structuring.
Head of Sales – APAC
JRNI
Sep 2016 - Jan 2019 (2 years 4 months)
Led APAC expansion after relocating to Sydney, following securing a $1.5M AUD banking contract. Built regional commercial capability and negotiated strategic contracts through competitive tenders and complex negotiations with enterprise and banking customers across Australia and New Zealand.
Account Executive
JRNI
Jun 2015 - Sep 2016 (1 year 3 months)
Negotiated and closed platform contracts with UK public sector, education, and healthcare organizations. Secured a £300k central government contract through structured tender and negotiation processes.
Education
Degrees, certifications, and relevant coursework
Kingston University
Bachelor of Science (Honours), Computer Information Systems Design
2001 - 2005
Grade: First Class
Earned a BSc (Hons) in Computer Information Systems Design from Kingston University (2001–2005), graduating with a First Class result.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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