Benji Game

Led retention-focused initiatives for academically at-risk students, managing Early Alert systems and mentoring staff. Analyzed and condensed over 12,000 student data points for institutional reporting. Supervised a team of 7 peer mentors and a Graduate Assistant; facilitated hiring, training, and scheduling.

Managed a portfolio of 70 accounts generating $365K in Annual Recurring Revenue (ARR), driving retention, upsell opportunities, and long-term client satisfaction. Served as the primary point of contact for client success and training, including onboarding, troubleshooting, and strategic support. Designed and hosted webinars to support feature adoption and client engagement.

Coordinated multicultural workshops and conducted research on DEI best practices for the Office of Equity, Diversity, and Inclusion. Conducted one-on-one student outreach based on early alerts and supported intervention efforts for Student & Residence Life / Early Alert Program.

Oversaw tutoring operations across main and satellite campuses. Partnered with academic leadership on resource allocation and educational technologies.

Proctored exams, conducted orientation tours, and developed academic excellence workshops. Supported students on academic probation and connected them with institutional resources.

Promoted inclusive living environments; developed mediation and conflict resolution skills. Supported student engagement through event planning and policy enforcement.

Managed residential safety and maintenance coordination for 22 tenants. Facilitated move-in processes and ensured compliance with housing policies.

Supported clients during open enrollment by providing accurate benefits information and guidance. Handled 250–350 calls per week with a 90%+ customer satisfaction rating. Ensured client data security and compliance through authentication and verification protocols.

Monitored court-ordered conditions and conducted investigations for community-supervised offenders. Prepared detailed reports for court proceedings and received training in defensive tactics.

Pursued a Master of Arts in Student Affairs in Higher Education. Completed the program in May 2021.

Obtained a Bachelor of Science degree in Criminal Justice. Graduated in May 2017.