DeMario Reid
@demarioreid
Accomplished Customer Success professional
United StatesWhat I'm looking for
As a driven and talented Customer Success professional, I have a proven track record of delivering exceptional results in customer service, sales, and account management. With a strong attention to detail, I excel in fast-paced environments, managing multiple projects simultaneously while maintaining quality and timeliness.
Throughout my career, I have developed and executed marketing campaigns, generated leads, and utilized CRM software to track customer interactions. I possess excellent communication and interpersonal skills, allowing me to effectively engage with clients and individuals at all levels.
I am passionate about driving customer retention and growth through upselling and cross-selling opportunities, and I am committed to creating workflow policies and procedures to improve efficiency, quality, and mitigate risks.
Experience
Work history, roles, and key accomplishments
Remote Account Executive
Jet Dental
Dec 2022 - Present (2 years 7 months)
Identify and capitalize on new business opportunities to expand the customer base. Monitor and analyze sales performance metrics, providing regular reports and insights to senior management.
Customer Success Manager
Calloquy, PBC
Aug 2022 - Dec 2022 (4 months)
Develop and maintain strong relationships with clients to understand their needs and goals. Oversee numerous accounts and establish comprehensive client on-boarding procedures.
Customer Success/Account Manager
Relevant Data Technologies
May 2018 - Aug 2022 (4 years 3 months)
Establish new business initiatives and maintain client relationships through engagement opportunities. Provide product demonstrations and training sessions to clients.
Customer Success Manager
Document Technologies Inc.
May 2010 - May 2018 (8 years)
Managed and enhanced new business relationships, focusing on client retention and satisfaction. Elevated the quality of client and vendor interactions, fostering improved collaboration and mutual benefits.
Education
Degrees, certifications, and relevant coursework
DeMario hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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