Joseph Eluyera
@josepheluyera
I troubleshoot Azure cloud issues and maintain secure, reliable IT infrastructure for users and businesses.
NigeriaWhat I'm looking for
I'm a Technical Support Engineer at Tek Experts supporting Microsoft Azure customers, diagnosing issues, applying remediation steps, reproducing problems in lab environments, and documenting resolutions. I also guide cross-functional teams and mentor junior support engineers.
Previously, I managed systems, network servers, access controls, backups, and firewalls at GIL Automation, and delivered IT training at NIIT and other institutions. My background spans cloud support, network engineering, Windows Server, Active Directory, Linux, and Microsoft technologies.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer-Azure
Tek Experts
Jan 2022 - Present (4 years 7 months)
Communicate with end users and system administrators to identify, diagnose, and troubleshoot issues. Provide technical guidance, maintain documentation, and mentor junior support engineers.
Group IT Administrator
GIL Automation Ltd
Jan 2020 - Dec 2022 (2 years 11 months)
Installed and configured software and hardware, managed network servers, and ensured security through access controls and backups. Monitored performance and maintained systems according to requirements.
IT Instructor
Jan 2019 - Dec 2020 (1 year 11 months)
Administered facilities for students, supervised computer laboratory activities, and provided coaching and guidance. Designed and updated instructional materials for IT programs.
National Youth Service Corps
Community Secondary School
Jan 2017 - Dec 2018 (1 year 11 months)
Served as a Computer Science Instructor and Corps Liaison Officer, monitoring the affairs of corps members at the local government level.
Associate Technology Specialist
TouchActiv
Jan 2015 - Dec 2016 (1 year 11 months)
Configured and installed multi-touch devices, performed network maintenance and system upgrades, and monitored system performance and availability.
IT Trainer/Team Leader
Law and Management Business School
Jan 2014 - Dec 2015 (1 year 11 months)
Provided software and hardware training to students, developed training materials, and managed seminar schedules.
Education
Degrees, certifications, and relevant coursework
Middlesex University
Bachelor of Science, Information Technology and Business Information Systems
Bachelor of Science (Hons) in Information Technology and Business Information Systems from Middlesex University, London.
National Institute of Information Technology (NIIT)
Professional Diploma, Information Technology
Professional Diploma in Information Technology with focus on Network Engineering and Microsoft Technologies.
National Institute of Information Technology (NIIT)
Honours Diploma, Information Technology
Honours Diploma in Information Technology with focus on Desktop Support.
National Institute of Information Technology (NIIT)
Advanced Certificate, Information Technology
Advanced Certificate in Information Technology with focus on PC Support.
God's Image Secondary School
Secondary School Leaving Certificate, General Education
Secondary School Leaving Certificate (SSCE).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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