Benaddi islam

I’m a results-driven remote sales and customer success professional with over 5 years of experience in B2B outbound prospecting, account management, and client retention. I manage end-to-end sales pipelines and high-value corporate portfolios across the UK, US, and global freelance markets, leveraging trilingual fluency (English, French, Arabic) to navigate diverse international time zones.

In my current role as a Remote Outbound Sales Specialist, I qualify corporate leads in the UK and run a complete remote sales pipeline—turning cold prospects into qualified opportunities through persuasive communication and strategic follow-ups. I use CRM tracking tools to protect data integrity, optimize outreach schedules, and consistently meet and exceed monthly sales KPIs while operating autonomously.

Previously, I provided outsourced business development and high-ticket closing services, and I managed remote customer accounts on Upwork by resolving escalations, onboarding new clients, and collaborating with sales and product teams to surface upsell opportunities. Earlier at Teleperformance, I maintained 95%+ CSAT, handled tier-1/tier-2 support with omnichannel systems (Zendesk, Intercom, and CRM integrations), reduced resolution times by 20%, and proactively protected recurring contract values by identifying churn risk.