Open to opportunities

Amani Keraghel

@amanikeraghel1

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I build lasting corporate client relationships through multilingual customer success and operational leadership.

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What I'm looking for

I'm looking for a client-facing customer success, corporate account management, or operations role where I can build long-term relationships, lead cross-cultural delivery, and improve client retention.

I'm leading Languages and Customer Success at Orinex Training & Recruitment, driving remote B2B and B2C success funnels, converting international inquiries into long-term accounts, and supporting stakeholders across the UK and EMEA. At Leaders Training Centre, I deliver corporate communication programs and workshops for enterprise partners including Hamad Hospital and Katara Hospitality.

Previously, I managed end-to-end operations and the full customer lifecycle at Rocket Academy, from consultation and placement mapping through retention and issue resolution. I bring fluent Arabic, English, and French communication to corporate account management, cross-cultural client service, and remote team coordination.

Experience

Work history, roles, and key accomplishments

Current

Head of Languages & Customer Success Consultant

Current

Orinex Training & Recruitment LTD

Jun 2025 - Present (1 year 2 months)

Directs the language division, streamlining cross-border workflows and managing training schedules. Drives remote B2B and B2C success funnels, converting international inquiries into long-term accounts and tracking client health scores.

Customer Success Management B2B Sales B2C Sales Needs Assessment Account Management Cross Cultural Communication Zoom Microsoft Teams Google Workspace

Current

Corporate Account Manager & Language Consultant

Current

Leaders Training Centre

Feb 2025 - Present (1 year 6 months)

Formulates and delivers advanced business communication and language structures for elite corporate clients. Facilitates high-engagement workshops and leads B2B account delivery for key enterprise partners such as Hamad Hospital and Katara Hospitality.

Corporate Account Management Language Training Workshop Facilitation B2B Delivery Client Onboarding Communication Skills Presentation Skills

Language School Manager

Rocket Academy

Oct 2021 - Jan 2025 (3 years 3 months)

Exercised complete operational control over the academy, supervising administration, staff scheduling, and facility workflows. Managed the entire customer lifecycle for students and corporate accounts, from consultation to retention, and served as the final point of contact for issue resolution.

Operations Management Staff Scheduling Customer Success Client Onboarding Retention Management Escalation Handling Conflict Resolution Administration

Customer Service Specialist

Gateway Turkish Visa Centre

Jan 2019 - Jul 2021 (2 years 6 months)

Handled high-volume daily face-to-face client inquiries, managing strict documentation workflows and specialized visa applications. Leveraged trilingual competencies to resolve sensitive client roadblocks and application friction points.

Customer Service High Volume Management Visa Processing Conflict Resolution Multilingual Communication