Open to opportunities

Bella User

@bellauser2

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Experienced Product Manager specializing in B2B SaaS and analytics.

Canada

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What I'm looking for

I am looking for a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a Product Manager with extensive experience in B2B SaaS and analytics platforms. My expertise lies in defining customer problems through hands-on discovery, shipping fast to learn quickly, and aligning cross-functional teams around data-driven product strategies. I have a proven track record of success in fast-paced startup environments, where I balance technical feasibility with real customer needs to deliver impactful solutions across cloud-native, AI-enabled, and API-integrated platforms.

At WestJet Airlines, I led the product strategy for an AI-powered flight scheduling platform, achieving significant cost savings and reducing flight delays through iterative product development. My role involved conducting customer interviews to shape product direction and collaborating with engineers to translate user needs into effective solutions. Previously, at Know Company, I owned the product lifecycle for B2B SaaS AdTech platforms, driving substantial increases in annual recurring revenue through customer-centric product development.

My career has been marked by a commitment to delivering value through agile methodologies and data-driven decision-making. I thrive in environments that challenge me to innovate and improve user experiences, and I am passionate about leveraging technology to solve real-world problems.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Product Manager

Current

WestJet Airlines

Jul 2024 - Present (1 year)

Led the product strategy and roadmap for an AI-powered flight scheduling platform, focusing on solving operational inefficiencies through fast iterations, direct user discovery, and scalable microservices. Delivered MVPs for AI-driven pilot scheduling, resulting in $3M+ monthly cost savings and 22% reduction in flight delays.

AI Powered Flight Scheduling Microservices Jira Predictive Analytics

Technical Product Manager

Know Company/ KnowerTech

Jan 2022 - Jun 2024 (2 years 5 months)

Owned the product lifecycle for B2B SaaS AdTech platforms, balancing customer needs, engineering constraints, and business objectives to deliver fast, iterative value. Led discovery with customers and users to uncover integration pain points, translating findings into feature sets that improved onboarding speed by 40%.

B2B SaaS AdTech Platforms Product Roadmap Sprint Planning User Feedback

Technical Systems Consultant

Long View Systems

Dec 2020 - Dec 2021 (1 year)

Led API and integration product initiatives across cloud-native enterprise systems, focusing on solving real-time data interoperability challenges. Identified key friction in integration workflows, leading to a 40% reduction in setup time by designing reusable API connectors.

API Integration Azure AWS

Level 2 Tech Support

Long View Systems

Sep 2019 - Dec 2020 (1 year 3 months)

Implemented proactive system monitoring tools, improving system uptime by 35% and reducing outages. Analyzed recurring issues and translated support tickets into actionable product insights to inform roadmap planning.

System Monitoring System Uptime Issue Analysis Roadmap Planning

Product Manager

Reliance Health

Sep 2018 - May 2019 (8 months)

Drove the integration and product growth of a telehealth SaaS platform, rooted in direct user research and a bias for fast delivery. Spearheaded the migration and relaunch of the Kangpe chat platform, increasing MAU by 21% and accelerating adoption.

User Research Kangpe Chat Platform AI ML Triage Features

Product Manager

NightsBridge

Jan 2017 - Dec 2018 (1 year 11 months)

Managed product initiatives for a Hospitality Tech Property Management System (PMS). Contributed to the development and improvement of the platform.

Product Management Property Management Systems

Product Specialist

HotelOga

Jan 2016 - Dec 2017 (1 year 11 months)

Specialized in product functions within the Hospitality Tech sector, focusing on Property Management Systems (PMS). Supported product development and user experience.

Property Management Systems User Experience

Account Manager

Jumiatravel

Jan 2014 - Dec 2015 (1 year 11 months)

Managed client accounts and relationships within the travel industry. Focused on ensuring customer satisfaction and business growth.

Account Management Customer Satisfaction Business Growth Travel Industry

Education

Degrees, certifications, and relevant coursework

Southern Alberta Institute of Technology

Diploma/ Associate’s Degree, Software Development

Completed a comprehensive program in software development, gaining foundational knowledge and practical skills in various programming languages and development methodologies.