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Vivek Narayanan

@viveknarayanan

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Client-facing Product Manager with engineering background driving scalable technical solutions.

Canada

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What I'm looking for

I seek client-facing product roles where I can lead end-to-end technical deliveries, drive scalable migrations, and partner with stakeholders to deliver measurable business impact.

I am a client-facing Product Manager with a strong engineering foundation and a track record of delivering large-scale, complex technical projects. I manage full product lifecycles, negotiate contracts, define roadmaps, and lead zero-defect launches that have impacted up to 950,000 users.

I've managed a $1.7M ARR portfolio as the primary account contact, led large SaaS-to-PaaS migrations with seamless cutovers, and reduced client onboarding time by 80% while improving metric accuracy by 20% through engineered solutions.

Technically fluent in APIs, SQL, Python and observability automation, I combine data-driven analysis with stakeholder management and Agile practices to deliver reliable, scalable products and measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client-facing Product Manager

Current

TELUS Health Wellbeing

Sep 2021 - Present (4 years 3 months)

Managed a $1.7M ARR portfolio and delivered a zero-defect API transition impacting 950,000 users; led a SaaS-to-PaaS migration for 500,000 users with no increase in post-launch support tickets.

Product Management API Lifecycle Roadmapping Backlog Grooming Stakeholder Management SQL Python Jira

Technology Lead

Tracxn Technologies

Jul 2019 - Feb 2020 (7 months)

Led a 5-person engineering team to overhaul API workflows for a startup data platform, reducing feature release timelines and improving data pipeline performance.

API Design Team Leadership Python SQL Data Pipelines CI CD Postman

Team Lead

Zophop Technologies

May 2018 - May 2019 (1 year)

Led an 8-person team and improved transportation dashboard metric accuracy by 20% and increased GPS device availability by 35% through new field operations tooling and vendor coordination.

Team Leadership Client Management Data Analysis GPS Dashboarding SQL Stakeholder Management

Senior Software Engineer

Optym

Feb 2013 - Apr 2018 (5 years 2 months)

Served as solutions consultant for LTL clients, delivering a data transformation tool that reduced client time-to-value by 80% and identified 4–5% operational savings via route optimization.

Data Transformation Tools Consulting Python SQL Machine Learning

Education

Degrees, certifications, and relevant coursework

Massachusetts Institute of Technology

MicroMasters Program, Statistics and Data Science

Completed the MITx MicroMasters Program in Statistics and Data Science, covering graduate-level statistics, probability, and machine learning concepts.