Beth Postrozny
@bethpostrozny
Strategic Product Manager building SaaS & AI-native growth through retention-focused roadmaps and end-to-end delivery.
CanadaWhat I'm looking for
I’m a Strategic Product Manager focused on SaaS & AI-native growth, with 5 years of experience owning full-stream roadmaps for enterprise-grade platforms. I bridge engineering architecture and customer workflows, and I’m career-long focused on retention and AI-driven efficiency.
In my current Product Manager II role, I owned the end-to-end product roadmap and AI-native feature strategy for a SaaS platform integration, driving retention and cross-sell growth across complex enterprise portfolios. I managed the complete lifecycle of the platform’s first AI-native feature—from early discovery to general availability—reaching a 75% user adoption rate within 90 days.
I also led product discovery, technical integration, and roadmap execution for a CX platform serving 200+ homebuilder clients, directing migrations and optimizing delivery timelines from 3 months to 1 month. I prioritize data-informed decision-making, turning VoC into prioritized feature backlogs, and I leverage AI tools (e.g., ChatGPT, Gemini, Claude) to accelerate delivery while keeping technical depth.
Experience
Work history, roles, and key accomplishments
Product Manager II
ECI SoftwareSolutions
Apr 2025 - Present (1 year 3 months)
Owned the end-to-end roadmap and AI-native feature strategy for a SaaS platform integration (AvidCX), driving retention and cross-sell growth. Reduced customer churn from 14% to 10% YoY and launched the platform’s first AI-native feature to general availability with 75% user adoption within 90 days.
Project Manager
Avid Ratings Canada
Jan 2021 - Apr 2025 (4 years 3 months)
Led product discovery, technical integration, and roadmap execution for a CX platform serving 200+ homebuilder clients across North America. Directed 200+ account migrations, supported a strategic corporate acquisition integration, and reduced migration delivery timelines from 3 months to 1 month via automated workflows.
Project Coordinator and Administrator
Avid Ratings Canada
Feb 2019 - Jan 2021 (1 year 11 months)
Managed high-volume data architecture and cross-functional implementation workflows to establish industry-standard benchmarks for enterprise clients. Led a national homebuyer feedback survey (100,000+ respondents) and delivered automated performance reporting and data integrity coordination between internal engineering and external clients.
Education
Degrees, certifications, and relevant coursework
University of Waterloo
Bachelor of Environment and Business, Environment and Business
Activities and societies: Minor in Philosophy; Jack Rosen Memorial Award for Environmental Innovation.
Earned a Bachelor of Environment and Business from the University of Waterloo. Completed a minor in Philosophy and received the Jack Rosen Memorial Award for Environmental Innovation.
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
Skills
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