Belinda Baggott

Feb 2019 – Jun 2024 | Brackenfell, Western Cape
• Managed RFQs, vendor relationships, and UPS deployments across 1,800+ sites.
• Achieved 99.9% uptime, reduced downtime incidents by 40%, and improved vendor compliance by 18%.
• Implemented SNMP monitoring for real-time diagnostics and proactive alerts.
Shoprite Checkers / Global Lead Technologies – UPS Team Lead (Field Support) Dec 2015

Worked as Service Account Manager at POWERMAN.

✔ Relationship Management
✔ Strategic Account Planning
✔ Service Delivery Oversight
✔ Problem Solving & Escalation Handling
✔ Client Retention & Growth

With a diverse background spanning IT infrastructure solutions, UPS backup systems, internal sales, account management, and administrative coordination, I bring a unique blend of technical expertise and interpersonal finesse.
My ability to balance hands‑on technical proficiency with a collaborative, people‑centered approach enables me to thrive in dynamic environments and contribute meaningfully

Data Entry: Enter new data accurately and promptly - attention to detail.
Order Processing: Use order management software to streamline the process and keep track of all orders (new / refurb / adhoc).
MS Office Excel Database Daily Update -Utilize Excel formulas and functions to automate and ensure data accuracy
Vendor Monthly Operational Meetings: Ensure the meeting stays on track (excel), upda

In my role as an IT Administrative Coordinator, I oversee a wide range of administrative, operational responsibilities that support the IT department, Stores, Campus Support, & Vendors, and Finance. My work enables smooth operations, accurate documentation, and efficient service delivery across multiple business functions.
A core part of my role involves managing orders, work orders, and vendor co

Worked as Information Technology Administrator at The Shoprite Group of Companies.

With over 8 years of experience as a UPS Support Team Lead at one of the largest retailers, I have honed my skills in managing and implementing UPS systems to ensure seamless power backup solutions. My role has been pivotal in maintaining uninterrupted operations and enhancing the resilience of retail environments.

My experience has equipped me with the skills to ensure that store IT equipment re

In IT operations, ambiguity costs time and trust.

My responsibilities varied from proactively completing administration tasks such as : orders, quotations, update weekly / monthly sales forecasts on new and existing business, source new business opportunities whereby IT solutions were offered on a Consultancy level to scope, design, solutions for every clients specific IT requirements ranging from Data / Server Rooms, cabling, electrical reti

As a Key Account Manager, my role involves managing relationships with key clients to ensure their satisfaction and loyalty. Here are some key responsibilities:

Client Relationship Management:
Building and maintaining strong relationships with key clients, serving as their primary point of contact 1.
Strategic Planning:
Developing and executing strategic account plans to achieve sales targets a

1. Customer Interaction: Handling incoming calls, emails, and inquiries, providing information and support to customers.
2. Order Processing: Managing orders, quotations, and sales forecasts, ensuring accurate and timely processing.
3. Administrative Tasks: Maintaining records, scheduling appointments, and organizing files.
4. Support Role: Assisting the sales team with administrative tasks and cu