Becky Timothy

As a customer-focused professional with over two years of experience, I excel in handling inquiries, resolving complaints, and delivering quality service across various communication channels, including phone, chat, and email. My ability to communicate clearly and empathetically has allowed me to maintain a 95% customer satisfaction rate during my internship at Discover Communications Ltd.

Currently pursuing a B.Sc. in Forensic Science at the Federal University of Technology, Owerri, I have also gained valuable experience as a Freelance Customer Support Assistant for eCommerce clients. In this role, I manage orders, refunds, and inquiries, utilizing tools like WhatsApp and Google Sheets to assist customers effectively. My commitment to creating simple help guides and FAQs has streamlined support processes and improved customer experience.