Open to opportunities

Adebayo Aderonke

@adebayoaderonke

Message

I resolve customer inquiries, strengthen client relationships, and support successful customer experiences.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote customer support or customer success role where I can resolve customer issues, manage client relationships, use CRM tools, and contribute to a collaborative team.

I've supported hundreds of customers across Lagos State University and a communications company, resolving inquiries, complaints, and account issues with professionalism and strong problem-solving.

At Lagos State University, I guided students through admissions and registration, maintained records, collaborated across departments, and built positive customer relationships. In a communications company, I handled customer inquiries, escalated complex cases, maintained CRM records, and met productivity targets.

I use CRM platforms, Google Workspace, Microsoft Office, Zoom, and Google Meet to keep customer interactions organized and responsive. My approach is grounded in active listening, clear communication, conflict resolution, and process improvement.

I'm available for full-time remote work and have reliable internet and a dedicated workspace.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Communications Company

Handled customer inquiries, resolved account issues, escalated complex cases, maintained CRM records, and met productivity targets.

Customer Service Issue Resolution Escalation Management CRM Productivity

Customer Relations Officer

Lagos State University

Guided students through admissions and registration, provided customer support, resolved complaints, maintained records, and collaborated across departments.

Customer Support Complaint Resolution Record keeping Collaboration