Open to opportunities

Ngozi User

@ngoziuser1

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Versatile assistant with expertise in administration and customer relations.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values strong customer relationships and offers opportunities for professional growth.

I am a versatile and detail-oriented assistant with nearly 5 years of experience in administrative support and customer relations. My proficiency in CRM systems such as Salesforce and Zendesk, along with my skills in lead generation and appointment scheduling, have enabled me to excel in my roles. I pride myself on my excellent communication and relationship management skills, which have consistently contributed to customer satisfaction.

Throughout my career, I have utilized tools like Microsoft Office Suite for document creation and Trello for task management. I have effectively managed appointments, meetings, and events, ensuring accuracy and time management. My experience in customer relations has allowed me to build and maintain strong relationships with customers, utilizing CRM tools to track interactions and preferences, which has resulted in a high resolution rate for customer complaints.

Experience

Work history, roles, and key accomplishments

Office Assistant

Deluxe Properties

Sep 2024 - Mar 2025 (6 months)

Provided comprehensive administrative support, ensuring efficient office operations. Managed scheduling and appointments, contributing to effective time management.

Microsoft Office Suite Trello Appointment Management Time Management

Admin Officer / Customer Care Rep

Fajib And Sons Ltd.

Jun 2023 - Dec 2024 (1 year 6 months)

Handled both administrative and customer care responsibilities, managing incoming applications and preparing reports. Collaborated with teams using Slack and Zendesk for effective customer support.

Slack Zendesk Report Preparation Data Visualization Customer Support Administrative Support

Customer Service Rep.

ZicoJoe Global Resources

Feb 2024 - Jul 2024 (5 months)

Managed customer inquiries and resolved complaints efficiently, ensuring high customer satisfaction. Utilized CRM tools to track interactions and maintain accurate customer records.

CRM Systems Customer Relationship Management Customer Feedback Analysis

Maths and Science Teacher

Kayla Int'l School

Jan 2020 - Mar 2022 (2 years 2 months)

Taught Mathematics and Science to students, developing engaging lesson plans and assessing student progress. Fostered a positive learning environment and supported student academic growth.

Mathematics Curriculum Development Classroom Management Assessments

Electronic Technician

FRCN Enugu

Apr 2017 - Nov 2017 (7 months)

Performed duties as an Electronic Technician, maintaining and troubleshooting electronic equipment. Applied knowledge of electronic engineering principles to ensure operational efficiency.

Technical Support

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Engineering, Electronic Engineering

Completed a Bachelor of Engineering degree focusing on Electronic Engineering. Gained comprehensive knowledge in circuit design, telecommunications, and digital systems.

Holy Rosary College, Enugu

West African Senior School Certificate Examination, Secondary Education

Obtained the West African Senior School Certificate Examination (WASSCE). Focused on a broad curriculum covering various subjects essential for higher education.