Open to opportunities

Beauty Effiong

@beautyeffiong

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Self-driven professional with expertise in customer service and administration.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a self-driven and talented professional with a successful track record in Customer Service and Administrative Support. My experience spans a global multinational company, the health sector, and a government parastatal. I have a knack for delivering exceptional performance, implementing cost-saving strategies, and consistently adding value to my roles.

In my current role as a Front Desk Officer at Chemical and Allied Products PLC, I manage the front desk office, ensuring a welcoming environment for visitors while maintaining compliance with data ethics. My previous experience as a Client Relations Officer at Ivory Health Club honed my skills in client management and complaint resolution, where I successfully built key relationships and improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Officer/Admin Support

Current

Chemical and Allied Products PLC

Jul 2024 - Present (11 months)

Responsible for managing the front desk, welcoming visitors, and ensuring a clean and functional workspace. Duties include booking meeting rooms, maintaining guest records, and supporting administrative tasks while promoting a safe work environment.

Customer Service Administrative Support

Client Relations Officer

Ivory Health Club

Mar 2023 - May 2024 (1 year 2 months)

Interfaced with clients to enhance service understanding and satisfaction. Responsibilities included managing complaints, scheduling sessions, and maintaining customer relationships through effective communication and CRM tools.

CRM Software Customer Engagement

Regulatory Officer (Intern)

NAFDAC Nigeria

Apr 2021 - Feb 2023 (1 year 10 months)

Communicated regulatory information to clients, processed registrations for food products, and managed inventory compliance. Developed skills in documentation and customer inquiry resolution.

Regulatory Compliance Documentation Problem Solving

Education

Degrees, certifications, and relevant coursework

University Of Nigeria Nsukka

Bachelor of Science, Biochemistry

2016 - 2021

Grade: Second Class lower

Completed a Bachelor of Science degree in Biochemistry, focusing on the study of chemical processes within and relating to living organisms. Developed a strong foundation in biochemistry principles and laboratory techniques.