Open to opportunities

Beatriz Entrialgo Rodríguez

@beatrizentrialgorodr

Message

I resolve technical SaaS customer issues across high-volume international support channels.

Spain

Message

What I'm looking for

I'm looking to continue resolving technical customer issues in an international remote SaaS environment, collaborating across teams to improve customer experience, platform performance, and support processes.

At Fever, I deliver technical support across live chat, email, and ticketing systems, resolving platform, account access, payment, booking, and transaction issues in a high-volume international SaaS environment.

I've collaborated with Product, Operations, Billing, and Engineering teams, escalated complex cases, documented customer interactions, and shared recurring issue feedback to improve processes. My experience also includes consultative customer support at MVPharma and managing daily customer operations at Saga SL, backed by strong troubleshooting, CRM, Zendesk, Jira, and English-Spanish communication skills.

Experience

Work history, roles, and key accomplishments

Current

User Support Agent

Current

Fever

Aug 2021 - Present (5 years)

Delivered technical customer support via live chat, email, and ticketing systems in a high-volume international SaaS environment. Investigated platform issues, account access problems, payment inquiries, and booking errors, collaborating with cross-functional teams to ensure timely resolutions.

Technical Customer Support Technical Troubleshooting Live Chat Email Support CRM Ticketing Systems Escalation Management Cross Functional Collaboration Payment Support SaaS Platforms Customer Satisfaction Process Improvement Zendesk Slack Jira

Pharmaceutical Sales Representative

MVPharma

Jun 2020 - Aug 2021 (1 year 2 months)

Provided scientific and product information to healthcare professionals and customers, explaining product indications and benefits. Developed strong relationships through consultative communication and maintained detailed customer records using CRM systems.

Pharmaceutical Sales Customer Support CRM Product Knowledge Regulatory Compliance

Customer Service Manager

Saga SL

Dec 2019 - Mar 2020 (3 months)

Managed day-to-day customer operations, resolving inquiries and administrative requests across multiple communication channels. Coordinated with internal teams to ensure timely issue resolution and identified workflow improvements to enhance service delivery.

Customer service management Issue Resolution Operations Coordination Documentation Process Improvement