Alex P Martínez

I’m an IT Support Specialist with experience in corporate, international environments, acting as a first point of contact to resolve technical issues and support end users. I’m focused on quick incident resolution, clear communication, and efficient escalation when problems require deeper expertise.

In my recent role at Sanofi (Spain / Hybrid), I managed and resolved incidents using ServiceNow and internal ticketing workflows. I supported Windows-based systems and Microsoft 365, handled user accounts, access, and permissions via Active Directory, and supported device compliance and security policies using Microsoft Intune.

I’ve also built strong troubleshooting and user support habits through technical customer support and IT support work, including ticket handling and access issue resolution. I keep incidents moving with structured troubleshooting, maintain documentation in a knowledge base style, and ensure service continuity and a solid user experience throughout the incident lifecycle.