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Beatrice Joseph

@beatricejoseph2

Customer service representative at OyaSync VRP who supported business clients using ERP solutions and resolved operational issues.

Nigeria

Message

At OyaSync VRP, I provided online support to business clients using ERP solutions. I troubleshot operational issues, reviewed client data and transactions, corrected posting errors, and guided users through proper processes.

I also created regular client reports and raised support tickets for technical issues, following up with the development team until they were resolved.

Previously, at OyaSync Imperium Fashionistra, I made inbound and outbound sales calls, followed up with prospects, and supported client onboarding and CRM data migration. My customer service experience also includes processing orders at Barbar LG. and helping guests with bookings and requests at HisDulce Apartment.

Experience

Work history, roles, and key accomplishments

Client Support Manager

OyaSync VRP

Oct 2023 - Jul 2026 (2 years 9 months)

Managed a portfolio of business clients, providing online support for their day-to-day use of ERP solutions. Troubleshot and resolved operational issues, reviewed client data, and escalated technical issues to the development team.

ERP Troubleshooting Customer Relationship Management Reporting Ticket Management Escalation Management Documentation

CRM Manager & Sales Rep.

OyaSync Imperium Fashionistra

Jan 2021 - Sep 2023 (2 years 8 months)

Made over 500 inbound and outbound cold calls weekly and qualified 7-10% prospects. Scheduled meetings, held live demonstrations, and managed onboarding of new clients including system configuration and data migration.

Cold Calling Sales Management Lead Qualification Appointment Scheduling CRM Onboarding Data Migration Client Engagement

Sales Processing Associate

Barbar LG

Jan 2020 - Mar 2020 (2 months)

Received and processed customer orders and payments accurately. Updated the e-commerce website with new products, descriptions, and prices, and prepared weekly sales reports.

Order Processing Payment Processing Ecommerce Sales Reporting Customer Service Ticket Management

Customer Support Associate

HisDulce Apartment

Jan 2017 - Dec 2019 (2 years 11 months)

Responded to client enquiries by phone, chat, email, and social media, helping them find apartments that matched their needs. Managed room bookings, processed payments, and coordinated check-ins and check-outs.

Customer Service Communication Skills Booking Management Payment Processing Conflict Resolution Follow up Teamwork