At KingEntertainmentCorp., I investigate payment issues, chargebacks, and transaction disputes while reviewing account activity for suspicious patterns. I also conduct KYC verification and AML monitoring, and support secure payment processing.
At High5Games/High5Casino, I supported customers with account, payment, redemption, and gameplay concerns through live chat and ticket-based channels. I assisted with payment investigations and escalations and reviewed customer documentation for account verification.
At 888WilliamHill, I conducted customer protection and risk assessments, monitored accounts for potential risk indicators, and escalated cases requiring further investigation. I also handled cases involving account restrictions, verification, and responsible gaming concerns.
Earlier, I supported customers at EntainManila and Teleperformance with account, payment, billing, technical, and service concerns. Across these roles, I’ve worked with Zendesk and other support platforms while following compliance and responsible gaming requirements.
