Bea Marie Allanic
@beamarieallanic
Registered Nurse and experienced customer service SME with technical support expertise.
PhilippinesWhat I'm looking for
I am a Registered Nurse with extensive experience as a Technical Support Representative and Subject Matter Expert in customer service, billing, and mortgage support across multinational BPOs. I have a track record of supporting mobilization and apprentice POC activities, and delivering SME-level guidance to teams at Accenture, Sykes Asia, Moder Solutions, and UnitedHealth/Optum.
I bring strong client-facing and operational experience, having worked in billing, technical support, and mortgage senior customer service roles from 2012 to 2025, with demonstrated ability to coach teams, streamline processes, and maintain service quality in high-volume environments.
Experience
Work history, roles, and key accomplishments
Mortgage Senior Customer Service
Moder Solutions Inc.
Apr 2023 - Aug 2025 (2 years 4 months)
Provided senior-level mortgage customer service and technical support, handling escalations and SME responsibilities to improve resolution quality and client satisfaction.
Billing Representative / SME
UnitedHealth Group / Optum
Sep 2019 - Dec 2022 (3 years 3 months)
Managed billing operations and acted as SME to improve billing accuracy and process efficiency across the team, supporting healthcare payer/provider workflows.
Technical Support Representative
Accenture Inc.
Jul 2016 - Aug 2019 (3 years 1 month)
Provided technical support and served as SME/apprentice POC during mobilization, supporting operational readiness and onboarding for client programs.
Technical Support Representative
Sykes Asia, Inc.
Mar 2012 - Jun 2016 (4 years 3 months)
Delivered technical support and subject-matter expertise for customer service operations, improving first-contact resolution and adherence to service SLAs.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Cebu – Banilad
Bachelor of Science in Criminology, Criminology
2010 - 2012
Completed Bachelor of Science in Criminology at University of Cebu – Banilad from 2010 to 2012.
Saint Francis of Assisi School
High School Diploma, Secondary Education
2005 - 2009
Attended secondary education at Saint Francis of Assisi School from 2005 to 2009.
Saint Francis of Assisi School
Elementary Certificate, Elementary Education
1999 - 2005
Completed elementary education at Saint Francis of Assisi School from 1999 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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