Queenie England

I’m a customer service professional and virtual assistant dedicated to providing exceptional service skills for over 7 years, working across email, live chat, and phone support. I enjoy being the reliable point of contact that keeps clients’ needs moving forward.

As a founding member of Moder Solutions Inc., I provided direct support to mortgage clients with billings, escrows, payment processing, and other matters related to their mortgage accounts. I also declined the training role offered after 5 months to become the initial virtual assistant to clients, and I supported loan officers on other complex tasks related to client mortgages.

Before that, I handled client liaison work like reimbursement processing and claims handling, resolved email queries, and prepared daily client assistance reports. Earlier in my career as a Patient Care Specialist, I managed medical equipment order processing and medication refills, and I’ve also supported insurance intake and prior authorizations as part of customer support work.