Queenie England
@queenieengland
Customer service professional and virtual assistant specializing in client support and mortgages.
What I'm looking for
I’m a customer service professional and virtual assistant dedicated to providing exceptional service skills for over 7 years, working across email, live chat, and phone support. I enjoy being the reliable point of contact that keeps clients’ needs moving forward.
As a founding member of Moder Solutions Inc., I provided direct support to mortgage clients with billings, escrows, payment processing, and other matters related to their mortgage accounts. I also declined the training role offered after 5 months to become the initial virtual assistant to clients, and I supported loan officers on other complex tasks related to client mortgages.
Before that, I handled client liaison work like reimbursement processing and claims handling, resolved email queries, and prepared daily client assistance reports. Earlier in my career as a Patient Care Specialist, I managed medical equipment order processing and medication refills, and I’ve also supported insurance intake and prior authorizations as part of customer support work.
Experience
Work history, roles, and key accomplishments
Mortgage Client Support VA
Moder Solutions Inc.
Aug 2023 - Sep 2024 (1 year 1 month)
Served as a founding team member providing direct support to mortgage clients on billings, escrows, and payment processing. Supported loan officers with client mortgage account inquiries and related tasks.
Medical Equipment Order Specialist
Iploy Staffing Solutions
May 2017 - Jul 2020 (3 years 2 months)
Handled medical equipment order processing and coordinated medication refills. Responded to client email and managed live chat inquiries to resolve concerns.
Customer Service Representative
Sykes Asia Inc.
Dec 2014 - Dec 2015 (1 year)
Provided direct customer assistance to AT&T clients via calls and email for account activation and payment processing. Supported customer needs through product upselling and ongoing issue handling.
Education
Degrees, certifications, and relevant coursework
DNA Micro Inc.
2020 - 2023
Completed an education program at DNA Micro Inc. from December 2020 to January 2023.
Mandaue City College
Bachelor of Secondary Education, English
2010 - 2011
Studied BSED (English) at Mandaue City College from 2010 to 2011.
Mandaue City Comprehensive National High School
2006 - 2010
Attended Mandaue City Comprehensive National High School from 2006 to 2010.
Mandaue City Central School
2000 - 2006
Attended Mandaue City Central School from 2000 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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