Lou Maturan
@loumaturan
I support US mortgage clients with accurate loan servicing and documentation.
PhilippinesWhat I'm looking for
I'm currently supporting US mortgage clients at Moder, handling escrow, assumptions, taxes, insurance, PMI, billing, refinance, collections, and loss mitigation.
I also act as a loan processor, ensuring documentation is accurate and compliant throughout the servicing process.
Before Moder, I supported US telco customers at Concentrix and Continuum across technical support, billing, order tracking, sales, retention, and cancellations.
My customer service background also includes travel bookings at Teleperformance and telco sales support at Convergys.
Experience
Work history, roles, and key accomplishments
Sr. Customer Service Representative
Moder
May 2024 - Present (2 years 4 months)
Provide customer service support for US mortgage clients, handling escrow, assumption, taxes, insurance, PMI, billing, refinance, collection, and loss mitigation. Act as a loan processor ensuring compliance and accuracy in documentation.
Customer Service Representative / Technical Support Representative
May 2022 - Jan 2024 (1 year 8 months)
Managed telco calls from US customers, delivering customer service, technical support, billing, order tracking, sales, retention, and cancellation assistance.
Customer Service Representative
Continuum
Nov 2021 - Feb 2022 (3 months)
Managed telco calls from US customers, delivering customer service, technical support, billing, order tracking, sales, retention, and cancellation assistance.
Assisted US customers with travel itineraries, managing bookings, cancellations, billing, changes, and sales for flights, hotels, car rentals, activities, and packages.
Handled telco customer inquiries including technical support, billing, order tracking, sales, retention, and cancellation.
Education
Degrees, certifications, and relevant coursework
St. Vincent's College
Accounting
Pursued studies in Accounting at St. Vincent's College.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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