Looking for a job

Bayyinah Muhammad

@bayyinahmuhammad

Message

I resolve complex insurance inquiries with accuracy and customer-focused support.

United States

Message

What I'm looking for

I'm looking for a respected company where I can use my customer-focused approach, analytical research skills, attention to detail, and commitment to accuracy to resolve complex inquiries and support customers effectively.

At Lemonade Insurance, I resolve 65+ agent and customer inquiries daily across phone, email, and live chat while maintaining a 95% first-contact resolution rate. I review applications and policy documentation for accuracy, completeness, and compliance.

I've also supported clients at Yelp, coordinated outreach and volunteer events for Cella’s Community for Change, and delivered high-volume customer service in hospitality and food service. I bring clear communication, research, organization, and a Property & Casualty Insurance Producer License.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Lemonade Insurance

Feb 2023 - Present (3 years 8 months)

Reviewed and verified applications, documentation, and agent/customer information for accuracy and compliance. Resolved 65+ agent/customer inquiries daily via phone, email, and live chat with a 95% first-contact resolution rate.

Customer Service Insurance Compliance Documentation Review Training Research Problem Solving Communication Skills

Outreach Coordinator

Cella's Community for Change, Inc.

Feb 2018 - Feb 2023 (5 years)

Coordinated national fundraising and volunteer events with nonprofit partners. Managed outreach and communications with community members, partners, and stakeholders, improving volunteer retention through personalized communication.

Outreach Event Coordination Communication Skills Volunteer Management Record keeping

Account Executive

Yelp

Aug 2022 - Dec 2022 (4 months)

Presented, promoted, and sold products/services using cost-benefit analysis, negotiations, and product knowledge. Identified potential clients through cold calling, making 70+ dials per day.

Sales Cold Calling Negotiation Marketing Customer Service

Server/Hostess

Barcelona Wine Bar

Feb 2022 - Jun 2022 (4 months)

Served patrons food and beverages in a positive and friendly manner. Provided attentive, high-end service in a fine dining environment, ensuring an exceptional guest experience.

Customer Service Fine Dining Table Management Communication Skills

Cashier

Chipotle Mexican Grill

Aug 2017 - Jul 2019 (1 year 11 months)

Delivered exceptional customer service in a high-volume setting. Resolved guest concerns with professionalism and empathy, and handled cash, credit, and mobile transactions accurately.

Customer Service Cash Handling Point of Sale Problem Solving