Brianna Villarreal

Assists customers with insurance inquiries, suggests additional coverage, handles policy changes, and maintains accurate records.

Collected documents, made data-driven decisions, and utilized advanced Excel, data modeling, and data visualization skills.

Worked as a 24/7 emergency dispatcher, handling calls and dispatching information to field units.

Worked in the Retention Department for Sprint/T-Mobile, focusing on conflict resolution, customer service, and product knowledge.

Handled customer service for the T-Mobile project, focusing on conflict resolution, brand management, and product knowledge.

Handled customer complaints, maintained a professional phone manner, and taught clients about programs and websites.

Greeted customers, recommended drinks, cleaned up, and kept the workspace organized.

Provided quality service, maintained a clean workspace, trained new staff, scheduled appointments, and consulted with clients.

Opened and closed tabs, delivered food and drinks, verified memberships, ensured alcohol compliance, and performed closing duties.

Assisted customers and buyers, organized the store, and served as the only bilingual Spanish/English representative.

Discussed menu items, handled special requests, and maintained professionalism during busy periods.

Handled cash, restocked supplies, informed customers about products and services, hosted parties, and processed sales accurately.

Became a Cosmetologist from Southern Careers Institute in Brownsville, Texas in 2017.

Graduated from Harlingen High School in 2015.