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Chris Giardina

@chrisgiardina

Director of Solution Engineering at SpiceX, who secured its largest enterprise contract and expanded project scopes 30%–50%.

United States

Message

At SpiceX (formerly SpiceCSM), I own technical pre-sales strategy, solution architecture, and commercial deal structuring for complex enterprise evaluations. I architected the platform solution that secured the largest enterprise contract in company history, valued at $500k+ TCV.

I standardized the Functional Design Document methodology, creating visual blueprints of data flows, event triggers, and system logic. By standardizing technical discovery across sales pods, I helped expand average project scope and contract value by 30% to 50%.

Earlier at Fused Solutions LLC / SpiceCSM, I directed technical operations for the Lead Management Division and led a team of 20+ people. As a Client Service Engineer, I led the migration and onboarding of 40+ enterprise accounts during a corporate acquisition with zero service interruption.

Experience

Work history, roles, and key accomplishments

Current

Director of Solution Engineering

Current

SpiceX

Apr 2016 - Present (10 years 7 months)

Own technical pre-sales strategy, solution architecture, and commercial deal structuring for complex, multi-year enterprise evaluations. Architected a high-value platform solution that secured the largest enterprise contract in company history.

Operations Manager – Lead Management Division

Fused Solutions LLC

May 2014 - Apr 2016 (1 year 11 months)

Directed 24/7 technical operations, telephony infrastructure, and performance governance across enterprise outbound campaign environments, leading a 20-member operations team.

Telephony Infrastructure Automated Call Distribution Dialer Administration capacity forecasting Reporting TCPA FCC Compliance Workforce Management

Client Service Engineer

Fused Solutions LLC

Sep 2012 - May 2014 (1 year 8 months)

Delivered technical onboarding, pre-sales architecture consulting, and systems integration for complex client deployments. Led technical migration and onboarding for 40+ enterprise accounts during a corporate acquisition phase with zero service interruption.

Technical Onboarding Pre Sales Systems Integrations Migration technical proposals Enterprise Infrastructure

Network Operations Center (NOC) Supervisor

Inforonics Global Services

May 2010 - Sep 2012 (2 years 4 months)

Directed 24/7 technical operations across a SAS 70-certified NOC, managing a 20-engineer team supporting 40+ client environments, and maintained Cisco Unified Call Center infrastructure.

NOC Operations Team Management Cisco Contact Center Infrastructure Management

Tier 3 Support Representative

Inforonics Global Services

Apr 2008 - May 2010 (2 years 1 month)

Handled advanced technical escalations across enterprise server/virtual environments, disk encryption, and databases, managing incident workflows in Salesforce, Jira, and Microsoft Dynamics.