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@michaelghazi
Driven IT Lead with expertise in operations and team management.
I am an IT Lead with a strong background in IT operations and management, currently overseeing IT for nearly 250 users at Intel 471. My experience includes managing Google Workspace as a Super Administrator, ensuring optimal performance and security compliance across various platforms. I thrive in dynamic environments where I can leverage my analytical skills to solve complex problems and enhance operational efficiency.
Throughout my career, I have demonstrated a commitment to mentoring and training junior staff, fostering a culture of continuous learning and improvement. My hands-on approach to IT management has enabled me to lead significant projects, such as the seamless migration of Microsoft 365 infrastructure to Google Workspace during a company acquisition. I am passionate about utilizing technology to drive business success and am always eager to take on new challenges.
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Work history, roles, and key accomplishments
Intel 471
Oct 2023 - Present (2 years 1 month)
Experienced in Google Workspace management as Super Administrator, overseeing all aspects of the Google Workspace environment, including email, file storage, collaboration tools, and security policies. Responsible for overseeing all IT Operations for nearly 250 users, ensuring seamless access management, enforcing security policies, and optimizing application provisioning across the organization.
Intel 471
Oct 2022 - Present (3 years 1 month)
Provided end-user support through various channels including Slack, Jira, and email, with a strong focus on issue resolution and customer satisfaction. Proactively identified areas for improvement, proposed new ideas, and collaborated with team members and superiors to implement innovative solutions to streamline processes and enhance productivity.
ZIZO Management Organization
Feb 2020 - Present (5 years 9 months)
Ensured efficient and effective management and maintenance of hospital-wide information systems, as well as the associated services and support. Managed and maintained the HiX application, ensuring its optimal performance and availability for hospital operations.
Maasstad Ziekenhuis (Hospital)/Spijkenisse MC
Mar 2018 - Present (7 years 8 months)
Provided 1st and 2nd line IT support, diagnosing and resolving incidents to ensure business continuity. Developed automation scripts using PowerShell, enhancing operational efficiency and reducing manual workload.
Capgemini
Jun 2017 - Present (8 years 5 months)
Managed an average of 50+ incidents and calls daily, achieving a 91% First Time Fix rate. Served as the Single Point of Contact (SPOC) for users, ensuring seamless communication and issue resolution.
Gemeente Schiedam/Vlaardingen
Sep 2016 - Present (9 years 2 months)
Provided remote IT support via Remote Desktop Services (RDS), assisting users with system issues and application troubleshooting. Managed user accounts in Active Directory, including unlocking, disabling, deleting accounts, resetting passwords, modifying permissions, linking/removing rights, and managing Group Policies (GPOs).
Degrees, certifications, and relevant coursework
Certificate, Threat Intelligence Analysis
Currently pursuing the Practitioner Threat Intelligence Analyst certification with arcX, aiming for completion in 2025. This program focuses on advanced threat intelligence techniques and analysis.
Certificate, Google Workspace Administration
Obtained the Google Professional Workspace Administrator certification in 2023 from Google. This certification validates expertise in managing and administering Google Workspace environments.
Certificate, IT Service Management
Completed the ITIL Foundation V3 certification in 2018 through Global Knowledge/PeopleCert. This certification covers the fundamental concepts and principles of IT Service Management.
Certificate, Emergency Response
Activities and societies: The BHV (Bedrijfshulpverlening) is an emergency response team in the workplace, responsible for responding to accidents, fires, and other emergencies, providing first aid, and evacuating employees if necessary. The goal of BHV is to ensure the safety and wellbeing of all employees and visitors in the workplace.
Received the Life-Saving Action (LEH), Fire, Evacuation and Communication (BOC) certificate from Nederlands Instituut Bedrijfshulpverlening (BHV) between 2018 and 2019. This training equipped me with essential emergency response skills, including first aid, fire safety, and evacuation procedures.
Diploma, IT Management
Earned a Diploma in IT Management, MBO 3Q from Techniek College Rotterdam between 2016 and 2017. This program provided a solid foundation in IT management principles and practices.
Software and tools used professionally
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