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Carmem Zachi

@carmemzachi

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I lead multi-country IT operations, service delivery, and workplace technology modernization across Europe.

Netherlands

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What I'm looking for

I'm looking to lead IT operations, service delivery, workplace technology, and modernization initiatives in an international environment, partnering with vendors and cross-functional teams to improve reliable technology services.

At Link Snacks, I lead IT operations, service delivery, and workplace initiatives across seven European countries, supporting 100 users and one direct report. I manage Microsoft 365, Intune, Windows 11, Teams, endpoint lifecycle, vendors, and regional service performance.

I've built a €100K modernization business case approved by the EMEA Board and co-managed a €55K laptop refresh for 90 devices. My background also includes Salesforce implementation at Accenture, Oracle Cloud ERP transformation at Deloitte, and hands-on infrastructure support in international environments.

Experience

Work history, roles, and key accomplishments

Current

IT Infrastructure & Client Support Administrator

Current

Link Snacks

Dec 2022 - Present (3 years 9 months)

Lead IT operations, service delivery, and workplace initiatives across 7 European countries, supporting 100 users and 1 direct report. Manage Microsoft 365, Intune, Windows 11, Teams and endpoint lifecycle, driving standardization and operational improvements.

Microsoft 365 Intune Windows 11 Teams Endpoint Lifecycle Management KPI SLA Reporting Vendor Management Capex Planning Cybersecurity ITIL

Operations Engineer

Solid FX

Jun 2022 - Nov 2022 (5 months)

Monitored FX transaction workflows and confirmations, ensuring accurate and timely processing in a financial operations environment. Reviewed workflows and worked across teams to improve efficiency, standardize procedures and strengthen operational reliability.

Finance Operations Workflow Monitoring Process Improvement Cross Functional Collaboration

IT Support Engineer

Link Snacks

Sep 2020 - May 2022 (1 year 8 months)

Provided hands-on IT support across hardware, software, networking, and end-user environments, acting as an escalation point for incidents. Supported 100 users and worked with global IT teams and external providers to resolve issues and minimize downtime.

Hardware Support Software support Networking Incident Management SharePoint Salesforce User Access Management Documentation

Junior Salesforce Analyst

Accenture Brazil

May 2018 - May 2019 (1 year)

Supported Salesforce configuration, data migration, functional testing and Agile release activities, ensuring deployment readiness and reducing delivery risks. Collaborated with business stakeholders, developers and QA teams throughout the project lifecycle, supporting training and adoption.

Salesforce Data Migration Functional Testing Agile Stakeholder Management Training

Business Analyst

Deloitte Brazil

Sep 2017 - May 2018 (8 months)

Developed process guides, business documentation and end-user training materials to support implementation and adoption. Partnered with business stakeholders on rollout planning, implementation readiness and change activities throughout the Oracle Cloud ERP transformation.

Business Analysis Process documentation Training Materials Oracle Cloud ERP Change Management Stakeholder Management

IT Infrastructure Intern

Ingram Micro

Feb 2016 - Aug 2017 (1 year 6 months)

Delivered Level 1 IT support within a three-person infrastructure team supporting 500 corporate users across Windows and macOS. Contributed to Service Management and IT Asset management.

Level 1 Support Windows MacOS Service Management IT Asset Management