Barbra Wairimu - Customer Service Representative - Teleperformance | Himalayas
BW
Open to opportunities

Barbra Wairimu

@barbrawairimu

Enthusiastic customer expert with strong communication and interpersonal skills.

Kenya
Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities.

I am a dedicated and self-motivated customer service representative with a proven track record in building long-term relationships and addressing customer concerns effectively. My experience at Teleperformance has honed my ability to escalate unresolved issues to relevant internal teams, ensuring customer satisfaction and loyalty.

Previously, I interned as a loan officer at Premier Credit Limited, where I interacted with clients seeking various loan products. This role allowed me to develop my marketing skills and deepen my understanding of financial products, enhancing my ability to provide tailored solutions to clients. My journey in customer service began at Opesa, where I focused on resolving client issues promptly and efficiently, striving to achieve first-call resolution.

Experience

Work history, roles, and key accomplishments

KS

Production Assistant

Ken TV Studio

Jul 2019 - Oct 2019 (3 months)

Assisted in various departments during the production of a TV show, gaining skills in printing, typing, and secretarial work.

Education

Degrees, certifications, and relevant coursework

KC

Kenya Institute Of Mass Communication

Diploma, Film/Video Production

2015 - 2018

I was a very enthusiastic student always willing to learn new things and sure enough I learnt a lot. I was able to work with fellow students and achieved a lot in my three years of study.

Tech stack

Software and tools used professionally

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