Barbra Wairimu

I am a dedicated and self-motivated customer service representative with a proven track record in building long-term relationships and addressing customer concerns effectively. My experience at Teleperformance has honed my ability to escalate unresolved issues to relevant internal teams, ensuring customer satisfaction and loyalty.

Previously, I interned as a loan officer at Premier Credit Limited, where I interacted with clients seeking various loan products. This role allowed me to develop my marketing skills and deepen my understanding of financial products, enhancing my ability to provide tailored solutions to clients. My journey in customer service began at Opesa, where I focused on resolving client issues promptly and efficiently, striving to achieve first-call resolution.