Barbra Wairimu
@barbrawairimu
Enthusiastic customer expert with strong communication and interpersonal skills.
What I'm looking for
I am a dedicated and self-motivated customer service representative with a proven track record in building long-term relationships and addressing customer concerns effectively. My experience at Teleperformance has honed my ability to escalate unresolved issues to relevant internal teams, ensuring customer satisfaction and loyalty.
Previously, I interned as a loan officer at Premier Credit Limited, where I interacted with clients seeking various loan products. This role allowed me to develop my marketing skills and deepen my understanding of financial products, enhancing my ability to provide tailored solutions to clients. My journey in customer service began at Opesa, where I focused on resolving client issues promptly and efficiently, striving to achieve first-call resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jun 2024 - Present (1 year 1 month)
Address and answer customer concerns while building long-term relationships. Escalate unresolved issues to relevant internal teams.
Loan Officer Intern
Premier Credit Limited
Jun 2022 - Jun 2023 (1 year)
Interacted with potential clients needing various loans, provided guidelines, and marketed loan products tailored to client needs.
Customer Service Representative
Opesa
Oct 2020 - Apr 2022 (1 year 6 months)
Developed customer care qualities, focusing on teamwork, listening, communication, and problem-solving to resolve client issues effectively.
Production Assistant
Ken TV Studio
Jul 2019 - Oct 2019 (3 months)
Assisted in various departments during the production of a TV show, gaining skills in printing, typing, and secretarial work.
Education
Degrees, certifications, and relevant coursework
Kenya Institute Of Mass Communication
Diploma, Film/Video Production
2015 - 2018
I was a very enthusiastic student always willing to learn new things and sure enough I learnt a lot. I was able to work with fellow students and achieved a lot in my three years of study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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