Njoki Julius
@njokijulius
Detail-oriented customer service professional with asset finance and marketing experience.
KenyaWhat I'm looking for
I am a self-driven customer service officer with two years of experience in the asset finance sector and additional background in field marketing, telesales and radio presenting. I deliver helpful, fast and accurate service, using strong active listening and communication to ensure client satisfaction.
In my roles I have performed loan document analysis, credit-worthiness investigations, invoicing and office administration, while also conducting field marketing and client onboarding to expand customer bases. I am comfortable serving diverse client groups and coordinating responsibilities to ensure smooth business operations.
I am ambitious, eager to learn new skills, and a determined team player focused on delivering high-quality customer service and supporting organisational growth.
Experience
Work history, roles, and key accomplishments
Office Administrator
Justnice Limited
Managed front-desk operations, inventory of office supplies and motorbike records, handled incoming client inquiries, and supported onboarding and field marketing for asset finance products.
Customer Service Officer
Watu Credit Loan Company
Served as a back-office customer service officer performing document analysis, credit-worthiness investigations, and advising clients on asset finance products to improve loan onboarding and accuracy.
Radio Presenter
Mwariama FM / Radio Furaha
Hosted youth-focused radio shows, coordinated with producers and guests, conducted interviews for career guidance, and reported news to inform and engage local audiences.
Sales Associate / Telesales
Copia Kenya
Performed in-person and telesales activities, educated customers on products and services, conducted field marketing campaigns, and increased customer awareness and acquisition.
Content Marketer
Academic Writing
Produced research-driven content and conducted content marketing tasks to support visibility and engagement for clients.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Diploma, Journalism and Mass Communication
2019 - 2021
Diploma in Journalism and Mass Communication completed at Chuka University from September 2019 to December 2021.
Divers Computer College
Certificate, Computer Applications
2018 - 2019
Completed a computer packages course at Divers Computer College from February 2018 to February 2019.
Antuanduru Mixed School
Kenya Certificate of Secondary Education, General Secondary Education
2014 - 2017
Secondary education culminating in the Kenya Certificate of Secondary Education (KCSE) completed from January 2014 to December 2017.
Laibocha Primary School
Kenya Certificate of Primary Education, Primary Education
2013 - 2013
Completed primary education at Laibocha Primary School, finishing the Kenya Certificate of Primary Education in 2013.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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