BLBarbie Lion
@barbielion
Customer support expert with strong communication and organizational skills.
ItalyWhat I'm looking for
My name is Caterina Moffa, and I am a dedicated customer support expert with extensive experience in managing customer inquiries and complaints. I have been working in this field since 2020, providing exceptional service for various companies, including Leroy Merlin and Back Market. My role involves overseeing customer communication, ensuring satisfaction, and managing pre and post-sale processes.
In addition to my customer service expertise, I have a solid technical background with a diploma in computer science and experience in network infrastructure and automated systems. I pride myself on my strong communication skills and my ability to adapt to different situations, making me an effective team player. I am passionate about delivering high-quality service and continuously improving customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Expert Specialist
Leroy Merlin, Back Market, Stroili, Kerastase, Manomano, San
Jan 2021 - Present (4 years 4 months)
Currently working as a Customer Support Expert Specialist, managing customer inquiries regarding orders and their status. Responsible for overseeing commercial correspondence and handling complaints or disputes, as well as managing pre and post-sales phases.
Customer Support Expert Specialist
Leroy Merlin, Back Market, Stroili, Kerastase, Manomano, San
Jan 2021 - Present (4 years 4 months)
Currently working as a Customer Support Expert Specialist, managing customer inquiries regarding orders and their status. Responsible for overseeing commercial correspondence and handling complaints or disputes, as well as managing pre and post-sales phases.
Ads Quality Rater
WeLocalize
Jan 2016 - Feb 2016 (1 month)
Worked as an Ads Quality Rater, ensuring the quality and relevance of advertisements.
Waitress
Bar Sala Ristorazione Glamour
Mar 2014 - Jun 2014 (3 months)
Worked as a waitress, providing table service and managing customer orders.
Professional Educator
Babyland
Jan 2015 - May 2015 (4 months)
Provided professional education and childcare assistance at Babyland.
Sales Assistant
Xian Rita
Jan 2014 - Feb 2014 (1 month)
Worked as a sales assistant in clothing, cosmetics, and jewelry.
Education
Degrees, certifications, and relevant coursework
San Severo
Technical Diploma, Computer Science
2005 - 2011
Obtained a technical diploma in computer science, specializing as a computer operator/programmer.
San Severo
Middle School Diploma, General Education
2005 - 2007
Completed the middle school diploma at N. Zingarelli in Foggia.
Availability
Location
ItalyAuthorized to work in
Job categories
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