Open to opportunities

Suhir Knani

@suhirknani

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Customer-focused service professional skilled in sales, hospitality, and support.

Italy

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What I'm looking for

I seek a collaborative, customer-centric role where I can apply my service, sales, and team coordination skills, grow professionally, and contribute to high-quality customer experiences.

I am a customer-focused professional with experience in inbound customer service, hospitality, and food & services roles, bringing strong communication, active listening, and empathy to every interaction.

I have managed customer relationships, handled complaints across phone, chat, social media and email channels, and coordinated teams as a head waiter—ensuring service quality, hygiene compliance, and efficient operations.

I am results-oriented, adaptable to new work environments, and motivated to grow professionally while contributing through organization, autonomy, and collaborative problem-solving.

Experience

Work history, roles, and key accomplishments

Inbound Agent

Foundever

Feb 2025 - Sep 2025 (7 months)

Managed customer relationships and loyalty across phone, chat, social and email channels, resolving complaints and escalating to second-level support to maintain service quality. Improved task execution speed and autonomy while coordinating team assignments and maintaining confidentiality.

Customer Service Escalation Management Multichannel Support Conflict Resolution Time Management Team Coordination

Head Waiter

Giorgio Cavalieri

Apr 2023 - Dec 2024 (1 year 8 months)

Supervised dining room operations, managed reservations and staff, handled customer complaints professionally, and ensured hygiene and HACCP compliance to deliver high-quality service. Coordinated table setup, billing, and menu/wine recommendations.

Team Supervision Customer Service Wine Pairing

Waitress

Met (Food & Services)

May 2022 - Oct 2022 (5 months)

Provided direct customer service, assisted with orders and service needs, and supported sales through polite, helpful communication while working under pressure to meet service goals. Maintained customer focus and intercultural sensitivity.

Customer Service Order Taking Sales Support Interpersonal Communication Stress Management)Time Management

Hi-tech Telephone Operator

Foundever

Dec 2021 - May 2022 (5 months)

Handled high-volume customer calls, provided technical assistance and support, and maintained service levels under pressure while applying active listening and conflict management to resolve issues. Focused on meeting targets and ensuring customer satisfaction.

Technical assistance Active Listening Conflict Management Stress Resistance

Education

Degrees, certifications, and relevant coursework

Student of European and World Languages and Cultures

European and World Languages and Cultures

Activities and societies: Internships and work experience in social and communication activities

Studying European and World Languages and Cultures with theoretical knowledge of Indo-European language history and practical social and communication experience from internships and work.