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Barbara Simmons

@barbarasimmons1

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Customer Service Supervisor with 12 years’ experience, leading teams of 21 and training staff to exceed goals.

United States

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What I'm looking for

I’m looking to excel in a management role where I can lead and train customer service teams, improve workflow efficiency, delegate tasks, monitor performance, and consistently exceed company goals with high customer satisfaction.

I’m a high-achieving Customer Service Supervisor with 12 years of customer service experience and 3 years in a management role. I specialize in building high-standard service teams, training staff, and exceeding company goals and expectations through consistent performance.

Currently, I lead a successful team of 21 top performers, serving as a dual CSR Supervisor for Child Support and SNAP Benefit. I manage daily operations, monitor performance, delegate responsibilities, and earn recognition including Perfect Attendance and awards of Quality of Service.

My background also includes teaching, security operations, and call-center/customer service work where I managed scheduling, ensured safety, protected client information, and handled high-volume intake and outbound calls. I’ve worked across records, court database documentation, case management intake, and call control—always maintaining confidentiality and accuracy while directing others and resolving community and customer needs.

What I bring is a dependable, people-focused leadership style grounded in critical thinking, problem solving, and clear communication. I aim to keep workflows efficient, coach for improvement, handle conflict professionally, and maintain quality standards in fast-paced, diverse environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

Young Williams

Apr 2020 - Present (6 years)

Supervise a team of 21 top-performing customer service representatives and oversee operations across Child Support and SNAP benefit casework. Train and promote staff while maintaining high service quality, including Perfect Attendance and multiple awards for quality of service.

Team Leadership Performance Monitoring SNAP Benefits Quality Assurance

Teacher

Hinds County School District

Jan 2016 - Apr 2020 (4 years 3 months)

Scheduled and managed up to 20 students while ensuring daily routines, safety, and compliance with childcare policies and procedures. Supported classroom supervision through consistent monitoring of physical activity and student well-being.

Classroom Scheduling Student supervision Child Safety Physical Activity Supervision Problem Solving

Security Personnel

Allied Universal Security

Jan 2009 - Aug 2017 (8 years 7 months)

Recorded daily activities and ensured client safety through patrols, monitoring, and secure gate operations. Coordinated dispatching for loading and unloading at production sites while maintaining professional on-site documentation.

Monitoring Security Gate Dispatch Coordination Security Patrol

Customer Service Representative

Xerox Conduent

Oct 2014 - Jan 2016 (1 year 3 months)

Handled inbound customer requests by directing call flow, supporting order placement, and managing medical premium billing. Achieved 100% status on quality control audits while maintaining professionalism and protecting private health information.

Call Center Operations Customer Service Order Processing Quality Control Confidentiality

Paralegal

Miller & Miller Law Firm

Aug 1995 - May 2003 (7 years 9 months)

Supported case file operations by opening and closing documents and completing related tasks and errands as assigned. Earned Perfect Tasker recognition and top performer certificates during multiple consecutive months.

Client And Staff Reception Written Communication Task Management Attention To Detail