Fatjona Çokaj
@onacokaj
Multilingual customer-support and sales professional building a career in tourism and marketing.
AlbaniaWhat I'm looking for
I am a motivated, multilingual professional with experience in customer support, consulting, and hospitality, currently studying Tourism Management and Marketing. I have resolved technical issues for international clients at Apple, assisted patients arranging dental treatments through dental tourism consulting, and supported sales and production as a pastry chef.
I bring strong communication, problem-solving, teamwork, and customer-service skills, plus optimism and patience. I have contributed to business growth through client coordination and logistics, and I seek roles where I can apply my sales and customer-relations strengths within tourism, hospitality, or client-facing tech support.
Experience
Work history, roles, and key accomplishments
Pastry Chef & Seller
Hojza Pastry Shop
Prepared desserts and supported sales operations, enhancing customer interaction and teamwork while maintaining quality and service standards.
Consultant - Dental Tourism
Street Mine Peza
Assisted international clients in arranging dental treatments in Albania, managing communication and logistics and contributing to business growth through improved client coordination.
APCustomer Support Specialist
Resolved technical issues for Apple product users, ensured excellent customer experience, and provided clear guidance to international clients, improving satisfaction and issue resolution rates.
Education
Degrees, certifications, and relevant coursework
BUBarleti University
Bachelor of Science, Tourism Management and Marketing
Currently in the second year of a Tourism Management and Marketing program, studying hospitality, tourism strategy, and marketing principles.
Royal School of Cooking
Professional Certificate, Culinary Arts / Pastry
Completed a professional pastry chef certification covering baking techniques, dessert preparation, and kitchen safety.
Medreseja Haxhi Sheh Shamia, Shkodër
High School Diploma, General Secondary Education
Attained a high school diploma with general secondary education completed in Shkodër.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
Interested in hiring Fatjona?
You can contact Fatjona and 90k+ other talented remote workers on Himalayas.
Message FatjonaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
