At CESAN, I handled an average of 80 inbound customer calls daily, resolving billing inquiries, complaints, and service requests. I also scheduled maintenance appointments and coordinated with internal teams.
As a Shift Supervisor at American Dining Creations, I supervised a team of 8 employees during evening operations. I trained new employees on customer service, safety, and daily procedures, and managed cash handling, inventory, and customer concerns.
At The Baptist College of Florida, I guided international students and translated information. I’ve also volunteered in administrative support, maintaining student records and supporting families in English, Portuguese, and Spanish.
