Daniela Yanez Ramirez
@danielayanezramirez
I help customers resolve issues and navigate solutions with confidence.
United StatesWhat I'm looking for
I'm currently coordinating high-volume scheduling at Ensemble Health Partners for Nicklaus Children’s Hospital, serving patients, families, and providers while resolving time-sensitive appointment needs accurately.
Across higher education, residential communities, and administrative support, I've handled customer communications, reservations, records, and workflows. I bring a customer-first approach, strong follow-through, and fluent English and Spanish communication.
Experience
Work history, roles, and key accomplishments
Scheduling Specialist
Ensemble Health Partners
Oct 2024 - Present (1 year 11 months)
Coordinate high-volume scheduling across multiple departments, serving as a primary point of contact for patients, families, and providers. Troubleshoot scheduling issues and ensure accurate recordkeeping to support efficient workflows.
Front Desk Assistant
UCF Career Services
Aug 2023 - May 2024 (9 months)
Managed 50+ daily in-person and virtual communications, providing responsive support to students, staff, and visitors. Handled email and phone requests, room reservations, and recorded service data.
Community Assistant
The Lofts
Oct 2022 - Jun 2023 (8 months)
Built relationships with 35+ residents through proactive outreach and community engagement. Planned programs for 700+ residents and managed daily package distribution.
Executive Assistant
Tax Doors LLC
Jan 2020 - Jan 2021 (1 year)
Managed incoming calls, scheduled appointments, maintained records, and organized administrative workflows. Prepared meeting notes and daily schedules while handling multiple priorities.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Psychology
Bachelor of Science in Psychology from the University of Central Florida, completed in May 2024.
Broward College
Associate of Arts, Psychology
Associate of Arts in Psychology from Broward College, completed in December 2020.
American Red Cross
CPR Certification, CPR
CPR Certification from the American Red Cross.
Council for Professional Recognition
Child Development Associate (CDA), Child Development
Child Development Associate (CDA) certification from the Council for Professional Recognition.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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